Expired Subscription On Correct Email

I have an expired subscription on the email I want to use and an active subscription on an email that I want to change to the expired subscription email. How do I do that?

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Hello @ctc4924,

    In the given circumstances, this modification can only be done by the Support teams, since both email addresses are registered with Bitdefender, thus the antivirus subscription must be manually transferred from one Central account to the other.

    If one of the email addresses was not yet registered with Bitdefender, you could have moved the account yourself using this procedure, but in the scenario you've described above, Support intervention is required. The account no longer used should be deleted afterwards.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user