Question About Vulnerability scanner

Q8Otakuchan

Hello there i just have a simple question about the vulnerability scanner whenever i scan it works perfectly fine and normal but when i click fix it freezes/crashes especially when clicking fix now on operating system things.

camarie

https://community.bitdefender.com/en/discussion/98208/question-about-vulnerability-scanner

Yes, we noticed this thing as well. It's basically not a crash, appears hanging because when it closes it attempts to compute a sum of discovered vulnerabilities and compare with the precedents. This was simple and not time consuming until relatively recent, but now it does more things and appears hanging (I noticed around 3-5 seconds, not crazy but enough to give the impression of hanging).

Anyways, an issue has been filled and is currently on our near future to-do list. Bear with me for some time (not much, I hope) until I will get this one fixed and released.

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

NOTE: If the log file is larger than 25MB, you can upload the log file here:

https://upload.bitdefender.net/

After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

Regards.