How to download Invoice

KataKilo · 2023-12-12T22:10:05+00:00

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I'm still not sure if this is intentional or due to incompetence, but I'm trying to download the invoice and after using the help section and following the steps provided (https://www.bitdefender.es/consumer/support/answer/82588/), there is no 'My Payments' tab visible. I have downloaded invoices before, but could someone please guide me on how to download the invoice now? If you update the interfaces please update the support too

PLEASE DO NOT CHANGE THE STRUCTURE.

Accessing an invoice should be a straightforward process; spending 30 minutes trying to navigate this issue is quite frustrating and inefficient

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Accepted answers

Gjoksi

Hello.

Follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/29251/#scroll-to-heading-1

More info about 2Checkout can be found here:

https://www.bitdefender.com/consumer/support/answer/29214/

Regards.

All comments

Gjoksi

Hello.

Follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/29251/#scroll-to-heading-1

More info about 2Checkout can be found here:

https://www.bitdefender.com/consumer/support/answer/29214/

Regards.

KataKilo

Very unclear and confusing

I can not access to the same options from the first article, in my browser navigating to Bitdefender doesn't appear Mysubscription/Mypayments options noting on the interface.

The second option I could access to some invoices but from 2021 not the latest ones from 2022 and 2023

Please how Can I download the INVOICE from 2023 the latest that you already charge.

I am logging from same user from software and website so no idea why I can not find the invoice 2023.

For charging never problems, for solving easy problems good luck....

Please Help

Gjoksi

Hello again.

In that case, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

TaxiMagicien42

Bonsoir @Gjoksi

Merci d'avoir signalé que l'assistance téléphonique de Bitdefender n'est pas gratuite.

Je ne l'ai jamais utilisée mais je pensais qu'elle l'était.

Cordialement,