Renewed my Subscription but BDTS still shows "5 Days Left Renew"

Teksonik

I just purchased another 1 year subscription to Total Security and added the code at Bitdefender Central and there it shows my sub is active until next year.

However on the BDTS control panel software itself it still says "5 days left, Renew". I have updated BDTS and done a re-boot but it still does not show the new expiration date of April 2026

I did choose "add to an existing subscription" when entering the registration code.

In past years renewing my sub would show the new date on the BDTS control panel immediately.

Anyone know how I can fix this issue please?

Flexx

https://community.bitdefender.com/en/discussion/103776/renewed-my-subscription-but-bdts-still-shows-5-days-left-renew

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Teksonik

Thanks but I know how to contact support. I just thought somebody here might have had the same issue and know of a solution.

But I found out what worked here and that was to reinstall BDTS. It now syncs up and shows the correct new expiration date.

Flexx

https://community.bitdefender.com/en/discussion/comment/352402#Comment_352402

Uninstalling and reinstalling the Bitdefender product is the last resort we recommend to users on the forum. However, if Bitdefender Support was able to resolve your query without requiring you to uninstall your Bitdefender product, that approach may have worked for you. Otherwise, they would likely have suggested uninstalling and reinstalling your Bitdefender product as the final solution.

Regards

Teksonik

Again, if I had wanted to contact support on a Sunday I would have done so.

I've been using BDTS for many years and was on the private beta testing team for awhile so I don't need beginner's level "advice" like contact support.

I didn't uninstall BD, I simply applied the update found in my account to the existing installation and that fixed the issue.

So if anyone else encounters the same issue that is a possible solution. You know, users helping other users which is one of the main reasons this forum exists. 😉

Flexx

https://community.bitdefender.com/en/discussion/comment/352455#Comment_352455

Thank you for providing the valuable information.

Regards