I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?

Bobbi Walker
Bobbi Walker
edited May 6 in Central and Subscriptions

I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?

Answers

  • Alexandru_BD
    Alexandru_BD admin
    edited May 6

    Hello @Bobbi Walker,

    What type of VPN are you using? Is it the standard version included in your Bitdefender security solution, is it the Premium VPN included in a bundle, or a separate order? And are you looking to uninstall, or to cancel the subscription?

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user

  • Bobbi Walker
    Bobbi Walker

    I didn't add the VPN premium package but somehow in auto renewal it was added????? I have not installed it can I please get a refund or apply it to next years basic package that I have?

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.
    You can stop the auto-renewal for the Bitdefender VPN subscription, by following these steps:
    https://www.bitdefender.com/consumer/support/answer/29081/
    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.
    From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.
    Finally, to get a refund, just follow the steps from this article:
    https://www.bitdefender.com/consumer/support/answer/7217/
    You may obtain a refund within 30 days of your initial purchase or of the automatic renewal date.
    Regards.

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