How do I join a family account when I already have a single account?

BZPeng

My subscription is about to expire and I wish to get on an account with my mother and brother. I can get the link from their account but it only takes me to a page wanting to download the program. If I click Switch Accounts in the app it goes to a login page. I don't necessarily feel like I want to get their password to join their account. It seems like Bitdefender would have something in place for a situation like this.

Alexandru_BD

Hello @BZPeng,

Check this article:

https://www.bitdefender.com/consumer/support/answer/94159/

• If you already have a Bitdefender user account associated with the email where the invitation was sent, sign in to claim your shared subscription.
  
• If you don’t have a Bitdefender user account, create one with the same email where the invitation was sent to claim your shared subscription.
  • Enter your full name
  • Enter your email address
  • Enter your password
  • Click the Create Account button and you will be signed.

I hope this helps.