Bitdefender Antivirus Free's Subscription Has Expired

sam samuel

I was using Bitdefender Antivirus Free, but one day it just gave me this warning and its stuck like that. Any known fixes?

Thanks.

*Account and email in the screenshot removed by @Gjoksi

Gjoksi

Hello.

As far as i can see, your Bitdefender Total Security's subscription has expired, not your Bitdefender Antivirus Free's subscription.

Anyway, ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.

Regards.

Alexandru_BD

Hi @sam samuel,

To eliminate any confusion here, Antivirus Free for Windows does not expire, since it's a free product, not a paid subscription. Like Gjoksi pointed out, it looks like you were using Total Security previously (at least on that account) which indeed appears as expired, judging by the screenshot you've attached here. Perhaps you also have Antivirus Free on another account? If yes, you can use the "Switch Account" option showed under Total Security in your dashboard, to switch the account and enter the email address associated with the Central account where Antivirus Free is running, if that's the case. The features of the Bitdefender product will change according to the subscription/license available in the Bitdefender Central account, to which the installed product is linked.

If you don't have a secondary account and you are unsure why this expiration message appears, I also think it's best to contact Bitdefender Support and have them check the status of your subscription.

Regards,

Alex