Bitdefender: Billed twice

sab_rodrigues

Hello, it appears I am being "auto billed" twice by Bitdefender. My credit card is being charged twice. May I ask, how can I resolve this? Is there a page on Bitdefender Central to stop the double auto billing?

With that said, I do "love" the service Bitdefender is providing.

Thank you.

Petersl

https://community.bitdefender.com/en/discussion/103511/bitdefender-billed-twice

Hi @sab_rodrigues

Best to contact support for this issue: https://www.bitdefender.com/consumer/support/help/

Alexandru_BD

Hi,

I think @Petersl is right, it's best to contact Bitdefender Support regarding this, as they can check your order history and advise if and why the double charge took place. In my experience, this can happen for serveral reasons, including:

• a previous Bitdefender order for which the automatic renewal was not disabled;
• another Bitdefender product or service, separate from the antivirus (Premium VPN, Digital Identity Protection, Password Manager, etc.) which renewed at the same time with the antivirus;
• a glitch in the billing flow where the respective amount was billed twice in error (highly unlikely to happen, but not impossible).
• it could also be that the amount was not actually charged twice, but the transaction may appear doubled in the bank statement, it could display an authorization for the sum and then the actual payment, but that's also a supposition at this stage.

The Support teams will be able to provide some clarity about this, and if the amount was indeed charged twice, they can easily refund it.

Last but not least, thank you very much for your appreciation and here's to many more years alongside Bitdefender! 🤝

Regards,

Alex