AdrianHa

While not as upset as the OP, I am very surprised there is not a way to white-list directories or files. This is a serious oversight. I guess they are assuming most people don't need to do this. Every antivirus I have used had this capacity in some form or other. I am very disappointed with the results of this trial. I…

I will not buy BD again. I was using mcafee for so many years but tried BD this time. Within 6 months Invalid license issue had come up causing confusion and waste of my time talking with the seller. Now I have to tell the seller that key is not fake and is working. The answer was right here on this thread @ Aravind SB…

IObit should be using the Bitdefender engine on a licensed basis. Use Google to search for iObit and MBam. Personally anything that has iObit on it would never be allowed near any system of mine.

Try this : http://forum.bitdefender.com/index.php?s=&...st&p=212916

Turn off any add-ons/plug-ins. If that doesn't help then I suggest you create a support ticket through the GUI. Bottom right of the GUI is " Help and Support " , click on that, choose " Contact Support" , follow the instructions, the system will create a package that goes to the support techs.

Looking at previous threads, I susoect that you are running something like the " No ******" add-on. That would prevent the toolbar code being injected into the page.

I just looked at my son's rig. He has Firefox 28 and latest BD IS2014. The tab and bar are working fine. Have you changed theme, that can cause problems ? It could also be blocked by other add-ons.

Open Firefox, look at the top, just under the address bar. You should see a small black tab, click on that tab and the toolbar will/should open. The settings for the browser can be selected there.

In Win8.1 the disc should be defragmented and optimized on a regular schedule, but I have found several times that I needed to defrag the disc , a classic symptom is slow starting programs. Apart from that, have you any other security programs running, or anything new added to the system? Try a defrag, failing that maybe a…

Hello kas, What OS are you running? Do you have any other security programs installed?

Yesterday this has happened to me. Since I had created Ticket and got no response from support team, I have reinstalled cleanly whole Bitdefender . It is huge disaapointment to me, because since 10 months I have bought BitDefender Internet Security 2013 I had to reinstall it cleanly three times. Today I have found this…

If the license was fake how did it work for so many days. That is what happens , it can take time for the numbers to be recognized. Somebody sells a license number,they then might sell it again weeks/months later ......

There are a lot of similar posts today, something is obviously wrong at the Bitdefender end. You can raise an email/support ticket and send them the details , or wait for Georgia to deal wi the problem here on the forum. http://www.bitdefender.com/support/contact-us.html

On a number of occasions I have needed to stop a number of bitdefender tasks to free up files which are locked. There appears to be absolutely no way of suspending bitdefender completely except by uninstalling it completely! Maybe I have missed something, but I have found it impossible to get through to their (presumably…

Hi, I bought new bitdefender license for 3PCs 3 weeks ago.I entered the key in 3PCs simultaneously and all of them have worked fine. yesterday,the key on one PC suddenly stop working.the program said the license key you have entered doesn't match with the program.I reinstall the bitdefender IS but the situation didn't…

I have purchased from ebay.in Yes I have tried to enter again but it is not taking the same key as it is saying this key us already existing with current product. EBay ......... that will be your answer, the license is probably fake and therefore cancelled by Bitdefender. You need to go back to the seller for a refund.…

Where did you buy the license ? Have you tried entering the license number again?

after bootup, (I only use firefox), firefox is very slow- won't open. Maybe bitdefender is updating, dunno, only been using for a few days. Few to many min. after boot firefox is relatively normal, but windows and many other programs freeze or are sluggish. am srsly thinking about uninstalling and going back to avast.…

I would never allow Remote connections, I block them at the router, within Windows and on software firewall. Remote connection is what has made so many routers and systems easy to attack , just look around the internet over the last few months to see the reports. I guess it is personal choice, some people will need to use…

Hello , can anybody tell me What is SSL Error ? Well ........ it is an error with SSL scanning and security certificates. To be sure you need to state what version of Bitdefender you use, and what browser you see the problem with. Bitdefender can be set to not scan SSL connections, uncheck the SSL selection in the privacy…

This is a link to the user guide http://download.bitdefender.com/windows/de...serGuide_en.pdf Page 62 will give you all the information you need.

I want to use parenta control in my machine which has BDIS 2014 installed. The dashboar says I must install the parental control software first. The only thing I foun was a full package with 29 dollars price tag. So is it included or not and how to install the sofrware? It is part of Internet Security. From your…

Hi Woud. How can this be? When you signed up, did you enter both your Paypal and Bank account number? Just wondering here. Perhaps reading the OP's post before replying would help? It is perfectly clear, the first transaction showed as a failure , so the second was completed via PayPal. Subsequently the first transaction…

It's still pointless. Unless their real-time module is incapable of performing scan cache optimizations. In which case it's really badly designed. I turn off the Auto Scan thing, but being slightly OCD, i hate seeing (or knowing) that option has a yellow border around and says "PAUSED". It's just annoying. Autoscan…

When I have installed Bitdefender , I have not had the installer want to remove anything, which may suggest that it is seeing something still installed on your system. What Antivirus was installed at point of purchase? Could there be remnants from that? If it was McAffee then you need their special removal tool, it is a…

really ?? my systems infected and i remove existing antivirus , isn't that suicide ?? whilst i remove the existing solution the virus attacks and i cant even install bit-defender or even go back to my old antivirus ... If your system is infected you need to clean it properly before doing anything else. And yes, it is…

No. I have never seen any adblocker that achieves 100% and the product you mention certainly doesn't block and delete EVERY advert on the internet. ( and when I tried it on several systems reduced the performance to treacle mode). I use Bitdefender Win8 Security, MVPS Hosts which provides adblocking and filters out malware…

The free version has the previous 2013 engine and does not have " Photon". Antivirus Plus and upward have the latest specs.

You need to remove Bitdefender from start up ( and any other app that protects the file system ) then restart and run restore. A good antivirus system has strong self defense, that becomes a problem when restoring. I have restored, refreshed and full restarted a Win8 laptop, but only after shutting down the antivirus,…

When you purchase software via avangate, you receive an email with all the account details and access to downloads/licenses etc. They also provide you with a secure access to your avangate account, where you can : With Avangate myAccount you can: * View order details and keep track of your online orders status * Gain…