Niels ✭

Dear Jacek, If I understand it correctly, the freezing occurs when the desktop is already visible. Can you please try this on the computers that have the problem: boot into safe mode, log in as an administrator. Press the windows button together with r type now msconfig press enter go to the startup tab and uncheck…

Dear Davonator, The firewall driver isn't installed at all. Did you installed BitDefender in a virtual environment? I mean are you using tools such as sandboxie,vmware,returnil,.. and installed BitDefender inside that environment.That can sometimes cause that some parts don't get successfully installed in a virtual…

Dear SKP, There is a stealth mode when you are in the network section of the firewall section. Please look at the section network configuration. You will see that there is a colon/tab named stealth. Underneath you can change the stealth options I mean on,off or remote. I am only a volunteer on this forum. I can't provide…

Dear peterc, Try to remove previous versions of visual c++ by using Windows Install Cleanup Select Microsoft Visual c++ version and press on remove confirm the message. Reboot This is the latest version and install it. Kind regards, Niels

Dear will_2345, I want that you try something different: Please press the windows button together with r now type this: regsvr32 urlmon.dll and press enter. It can also be a security setting in outlook or outlook express. BitDefender Antiphising toolbar only works in browsers (Internet Explorer,Firefox) Can you please go…

Dear ap852, You can't open files from in the BitDefender interface. Please go to start,my computer, normally you will find the BitDefender vault as a hard disk. The name corresponds with the name you gave to the BitDefender file vault. Open that so you can retrieve and open the files. Kind regards, Niels

Dear ronchicago, Some product upgrades need a reboot. The reason is that some drivers can't be updated for example if the driver for the firewall is updated BitDefender need to change some settings of your network card. That if you don't reboot can disconnect you from the internet. Normally you should have seen a pop-up…

Dear peterc, Try to install visual C++ again. You can download it here. Reboot your pc afterwards and try to enable Privacy Control and Vulnerability again. Kind regards, Niels

Dear SKP, Open BitDefender switch to advanced view, go to firewall,advanced settings and check enable internet connection sharing press on ok. After that go to the network tab. Try to change the stealth option to remote. Select under zones your network connection press on the add-button which looks like this: + and see if…

Dear Davonator, Please try this: Press the windows button together with r now type this: devmgmt.msc press enter. Go to view,select the option show hidden devices, expand non plug and play compatible drivers. Search for bdftdif double click on it,select the system tab and verify that by the startup section by type system…

Dear Corneliu, I also created a ticket-id to report it. Thanks for your response. Kind regards, Niels

Dear Bryan Livingston, Did you tried what is suggested in this topic? Kind regards Niels

Dear justintime, If you still have the issue please download windows install cleanup. Install it and run it afterwards, search for an entry that has BitDefender in the name or numbers in this format 12.x.xx.x where each x represent a number. If present select them and press on remove confirm the warning. Reboot your pc and…

Dear SquareGrain, Did you even tried my suggestions? I would like to have some feedback. Try updating your network card drivers for your connectivity issue. How can I help you further when you don't give feedback if it worked or not? Kind regards, Niels

Dear Bluethunder, I suggest that you do this repair your internet connection. Click on start,connect to,show/display all connections. Right click on your wireless connection, choose repair. Shutdown both pc's. Unplug the main powercable again of your router. Plug it back in. After that boot your computer. Please press the…

Dear Bluethunder, Try this unplug only the main power cable of your wireless router for 30 seconds. Plug it back in. Mostly that solves the limited or no connectivity error message. Kind regards, Niels

Dear Mr.00, What actions do you have selected to take on infections? You can verify that by doing this open BitDefender,switch to advanced view,go to antivirus,shield,press on custom level tell me the actions that BitDefender will take on: action to take when infected file is found and action to take when infected file is…

Dear AndreiRC, You don't have to restore them because BitDefender can automatically restore quarantined items that were false positives after an update is released with an exception for the file. That feature is only available in BitDefender 2009. To check if that option is enabled please go to…

Dear platinumsteel, Did you verified the time-out settings in your download manager? Try to increase them. Kind regards, Niels

Dear Goat, Try to empty your temporary internet files. If you are using Internet Explorer: open the tools menu,choose internet options,browser history press on delete after that press on delete all. For firefox see here. After you have done that try this: press the windows button together with r now type this: cmd press…

Dear AndreiRC, Sending trough quarantine isn't the quickest way. Or did you mean that you asked support? I contacted a virus researcher and I was asked that you upload it here on this forum as an attachment. Can you please attach the detected file? First you need to temporary disable the realtime protection. Open…

Dear farrelldoc, Thank you for reporting this. Heuristics detections should always being submitted. You can regcognize them by .heur or behaves like ... detections. In this case it's a false positive. Can you please attach the detected file? First you need to temporary disable the realtime protection. I assume that you are…

Dear AndreiRC, If you receive an heuristic detection you should always submit it. In this case it's a false positive. I am going to contact a virus researcher. Kind regards, Niels

Dear platinumsteel, You are right that by default that option is disabled but not when you have set the protection level on aggressive. How big are the .rar archives that you want to download? You can try this open BitDefender, switch to advanced view,antivirus,high light the shield tab and press on custom level check the…

Dear poolking, You can do that. But infact you have to deny that BitDefender starts together with windows. This is dangerous because you need to manually start BitDefender to be protected. Hiding the icon is the only solution if you want to be immediately be protected. Kind regards, Niels

Dear Goat, Do you also have windows firewall enabled together with BitDefender firewall? Or did you mean that when you disabled BitDefender firewall everything was fine? Do you see an error message when trying to visit webpages? I mean page not found. Or is it just very slow loading of webpages? If just slow loading of…

Dear hen26ry, Did you accidentally checked the option when load, empty current list? You can always back-up the spammers and friend list. So you can load them again. To do that : Open BitDefender by right clicking on the red BitDefender icon near the system tray and click on open advanced settings. Go to antispam,high…

Dear poolking, You can try this: Right click on a free space when you are in the area next to the windows clock, select customize. Now look for the BitDefender icon and select always hide and press on ok. Kind regards, Niels

Dear cjs123, Please try this: Press the windows button together with r now type this: services.msc press enter. Look for the Windows Management Instrumentation service and left click on it and press on stop. Now navigate to the windows folder,system 32,wbem,now delete the repository folder. Now start the Windows Management…

Dear peterc, Good to hear that it worked. You are welcome. Kind regards, Niels