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Comments
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Edit: Support tool worked, sending the files now
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Is there an answer to this issue ? Have the same problem as reported in post: http://forum.bitdefender.com/index.php?showtopic=28628 Thanks...TRinAZ So far, i dont think so... I'm waiting for a response of them. They should find a solution, as i found it quiet annoying
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Hi, I've done those steps you mentioned above, but the problem is still there...
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PM'ed you
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Thnx Just one more question... I just installed BD 2012 in English (without really thinking i needed the dutch version i know bit stupid) But this means i first have uninstalled it and then install the ducth version, right? Actually nvm, i installed the dutch version now But are you sure that was the link for the 64 Bit…
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Thnx Just one more question... I just installed BD 2012 in English (without really thinking i needed the dutch version i know bit stupid) But this means i first have uninstalled it and then install the ducth version, right?
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32 bit 64 bit Thanks but the language is German, i need DUTCH (Nederlands) Its ok now got the dutch link
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Forgot to say i have BD Internet Security ^^
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*push*
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Hi, I've sent those files to Danny, and i was wondering if you guys are still looking for a solution. i know it can take some time, but previous times i havnt had to wait for that time Jon
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it never finish, ive waited for like 2 hours and nothin happens
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Tried to run the BD-tool while the icon is red, but it didnt worked either.....
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Sadly, as it is for today The problem is again very frequent Ive ran the CCleaner some days ago, and everytime i start my pc, i first check for bd-updates and after i installed them i use my pc Its really annoying as i need my pc for school...
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Some evaluation The grey-icon problems happens less, but its not completly solved I still cant complete a system scan
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No payments needed http://www.piriform.com/ccleaner/download Below the payment method you should see this Version 3.02.1343 (2,906 kb) - Download from FileHippo.com - Download from Piriform.com Thats FREE
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Ive installed the latest update succesfully, (checked again and there was no update) however it didnt ask me to reboot my PC, so i rebooted it myself, then i checked for update, and there was again an update available. I did this for about 4 times. Something else I've sent (via email) a picture of an error message that i…
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The CCleaner is a program you need to download You can download it here http://www.piriform.com/ccleaner
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Sorry for the late reply first of all Ive just updated BD, and afer it said that the latest update was succesfully insalled, it became grey... Im now rebooting my PC and will try it again. About the bd-tool logs Because its needed to run the tool when the icon is grey, the tool doesnt work. It never finish I might be able…
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It became grey again
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Problem Solved Thanks for the support, Daniel Jonathan
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Reply sent via email
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Answered your email, with some questions
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I have replied to the email and attached the wanted files. Jon
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If the SupportTool will not finish, then we need to back up a step and run a standalone diagnostic program. Please follow the procedure below to generate different log files for BD tech support to investigate: 1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe 2. Locate and open…
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I have tried to run the Supporttool for several times but it never finish What now ?...
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BD Tech-support ??
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.....