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Comments
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Note: 10 days later... Ok..I still have the issue with BD auto-reselection for items in the "Configure Status Alerts." (See attached in previous post). If you repair this one little thing for me, when it comes time (165 days) to renew my license, I will---otherwise I will be moving on to ESet NOD32.
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Hello Shpshftr, First of all allow me to apologize for my delayed answer. I can assure you that no topic is to minor to be taken into consideration or be answer to. Further to your query, can you please mention what notifications are you referring to ? If possible enclose a screenshot of the window in question. Looking…
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I still have this problem with Bitdefender... "Configure Status Alerts" does not save the settings when I deselect certain options. Why have the option to change the settings it the function does not work? It seems as if you guys feel the general need to "protect people from themselves." Like government you insist to offer…
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I still have this problem with Bitdefender... "Configure Status Alerts" does not save the settings when I deselect certain options. Why have the option to change the settings it the function does not work?
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Hello breadncheese, I am very sorry for the late response to your inquiry. Unfortunately, the number of days from this warning cannot be changed. It will appear after 6 days. Unfortunately this message cannot be disabled. You can disable all the notifications for the Antivirus module from BitDefender -> Expert mode ->…
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And why does it take an eternity to get a response (most being unhelpful) and constant requests for running tests and submitting logs when the problems are not individually related but apply to many BitDefender clients. It's because they don't know why BD works on some computers and doesn't on others. To say something that…
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To the degree you get upset and want to blame others for downtime and data loss is to the degree you should learn enough about computer systems that you never have to worry about it ever again. I learned because I lost over 1000 family pictures and more than 20 videos of grand parents telling about their life 3 months…
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Now can I get a solution to this thread? http://forum.bitdefender.com/index.php?showtopic=18741 :-)
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I see the cause of damage done to any computer lies clearly with the virus/malware program writer. But since they are kinda hard to catch, the responsibility certainly doesn't lie with the antivirus company...they don't guarantee you will never get a virus and if they did they would be not only out of business but they…
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The problem is still happening... Is this considered too minor to respond to?
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I got a reply from Carmen today via PM in this forum because of several failed attempts at sending me e-mail...(reason unknown) I had already fixed the problem, but I appreciate getting a response...any response. However, the suggestions provided were not the solution. You know...uninstall all third party software,…
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Final Update: I never received even so much as a peep from BD Central on issue: 201003111008449 as promised 3 times. I think the solution to all these issues is to move on. Bitdefender is following other companies with all things to all people bloatware and the "Invisible Support" phenomenon. I did learn one HUGE lesson…
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Hello Edelia and shpshftr, We have sent you an email with the steps you need to follow in order to solve this issue. Please be so kind as to reply to my email and let me know if the issue persists. Thank you. It's fixed. It was a registry issue. But if BD wants to know the answer they will have to try to contact me! lol…
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Once the services are set to "Automatic" they should start at boot, otherwise something may be corrupting your registry. Try downloading HijackThis to scan your PC's start up files and processes, then upload that log to HijackThis website, it's then analysed for nasties or not. I tried HjackThis and only got two "no file"…
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Once the services are set to "Automatic" they should start at boot, otherwise something may be corrupting your registry. Try downloading HijackThis to scan your PC's start up files and processes, then upload that log to HijackThis website, it's then analysed for nasties or not. I would think the BD team would have…
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I already tried this and it didn't work ether...services still not starting in Win7 on bootup. I still have to start BD services manually... start/run/services.msc/ BitDefender Desktop Update Service (right mouse 'Start') and BitDefender Virus Shield (VSSERV) (right mouse 'Start') every time I start my computer. The…
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What i recently found out by error, is that if your BD 2010 isn't responding and the icon is grayed out, try doing a right click context scan .. this seems to kick BD into life, slowly. Shouldn't be like this tho .. there should be a fix, not even any word about wokring on patches. Shocking for a company !! I still have to…
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Hello Andreas.V, We are glad to notice that you managed to solve the issue you were dealing with. Please do not hesitate to contact us if you have any other questions regarding the security of your system. Thank you. I tried this too and it didn't work. Services are not starting in Win7 Re:…
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Still no e-mail from Carmen. According to the PM tracker in this forum Carmen has not even read the two messages I sent already. That includes the message I sent with the files I uploaded to Sendspace. I am at a loss here. How can Carmen know what's wrong and how to fix the problem if He/she isn't even looking at what I…
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Ok... To me this a fairly serious problem so I tried the Live Chat support, They said to use the "repair utility" and that would fix the problem. I tried it, I didn't work...so I decided to do the "Last Resort" and I called. I was told "BD would not run correctly if there is any other security programs running with it." I…
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Ok... To me this a fairly serious problem so I tried the Live Chat support, They said to use the "repair utility" and that would fix the problem. I tried it, I didn't work...so I decided to do the "Last Resort" and I called. I was told "BD would not run correctly if there is any other security programs running with it." I…
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Hi Carmen, I also sent you a PM a couple days ago with the Sendspace links for the files you requested. I haven't heard anything back, did you get them?
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I re-started the computer and this time the scanner service started but the update service did not...and the reporting tool still hangs at stage two. I have uninstalled using the uninstall tool 2 times now...to no avail... Fortunately I am running XP on a separate drive where BD works fine...since I have learned over many…
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I have just installed Windows 7 Pro 32bit and I have the same problem...except on mine neither the BD threat scanner or the desktop update service start. I can start the services manually and everything works fine but if I reboot the services will start 1 out of 5 times by themselves... On top of that when I try to use the…