Alex Stanciu ✭✭

Hello NSTURK725 and peaxps, @NSTURK725 : We have sent you those steps through the email . Please reply back if you have any other questions. @peaxps: BitDefender 2009 is not compatible with Windows 7 . Please upgrade for free to BitDefender 2010 following the instructions that you will find here . Thank you.

Hello Sawyer, It seems that your BitDefender account was not active. We have done this right now and you should be able to access it with your email address . You can find a full descriptions on how you can contact us in this post . Thank you.

Hello arnath, BitDefender Antivirus 2009 does not have a Firewall module included . You should check other possible reasons of the issues that you got, because BitDefender cannot interact in any way with uTorrent. Thank you.

Hello sunford, With BitDefender 2010 you will not encounter the same issues. Please upgrade for free following the steps that you can find here. Thank you.

Hello Joaquin Cuenca Abela, Is this issue still occurring ? Also, if you have, please provide us some other links from your website so that we can check what is happening. Thank you.

Hello superbiff, wade and KRC, Please try to upgrade to BitDefender 2010 and let us know if the same issue occurs. You can find all the steps that will help you do this here . Thank you.

Hello unkwown, We would like you to go to the next link :http://www.bitdefender.com/site/KnowledgeBase/consumer/#490 and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis…

Hello Antonlr, As you said, the easiest resolution is to upgrade for free to BitDefender 2010 . You can find the steps that will help you do this here . Thank you.

Hello miazza, If possible, please take a screen-shot of the error message that you get, upload it on http://www.sendspace.com/, then post here the download link . Steps that will help you make a screen-shot: 1. When the window is on you desktop press the PrintScreen key (PrintScreen is located at the top of the keyboard,…

Hello mrJG, If possible please follow the steps from my first post and send me a PM or reply to my email with the support tool report . We are looking forward to your reply. Thank you.

Hello gabrielx1925, If possible please tell us the exact error message that you receive when you try to register BitDefender. Thank you.

Hello gabrielx1925, In order to solve this issue please follow the steps bellow : 1. Download the "support.exe" tool from the next link : http://www.sendspace.com/file/dv3nig . Do not run it yet. 2. Start your computer in Safe Mode. - restart the computer; - repeatedly press the "F8" key several times before Microsoft…

Hello claudluciffer, In order to investigate this sittuation we need a couple of reports from your system. Here are the instructions that will help you obtain them : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3.…

Hello TheNit, If you have the same issues after our latest updates please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows…

Hello Ciwan, Try the steps bellow and let us know what happens : 1. Open BitDefender in Expert Mode; 2. Select the Antivirus module on the left and go to the "Shield" tab; 3. Click on the Custom Level button; 4. Make sure the following items are NOT checked: - Scan http traffic - Scan Yahoo Messenger traffic - Scan Windows…

Hello rujikin, In order to further investigate these issues please follow the next steps : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or…

Hello rayloriga, Please tell us what programs are you using for download . Also, we may think that another BitDefender file is causing this issue and that is why we would like you to follow the steps that we have sent you through the email . We are looking forward to your reply . Thank you.

Hello PPab and shadyzay, @shadyzay: We have sent you the email with the steps that will help you register BitDefender . @PPab : The issue that you descried is different then the one described in this topic. We have sent you the resolution through the email . Thank you.

Hello FriendlyFire, When you will receive the same error again, please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista…

Hello breadncheese, From the computer where BitDefender crashed, we would like you run the BitDefender support tool and send us back the resulting report. Here is what you have to do : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default…

Hello breadncheese, We are aware of this sittuation and a fix should be available until Thunderbird 3 final version will be released. If you have any other questions please post your reply here : http://forum.bitdefender.com/index.php?showtopic=17240 . Thank you.

Hello sekhmet, Please check the instructions from my last post from the next topic : http://forum.bitdefender.com/index.php?showtopic=16898 and reply there if the same issue occurs. Thank you.

Hello DeTard, Thank you for these information's . If possible, please send us through the email the report created with the BitDefender support tool . We are looking forward to your reply. Thanks .

Hello Venturer, Please browse to the next location : C:\Program Files\BitDefender\BitDefender 2010 , look after the file : fshredctx.dll, right click on it, choose Properties then click on the Version tab. Please tell us what is the version from your computer. It should be : 13.0.17.1 . Also, is the contextual menu…

Hello Sunil R, The Full Trust level it is recommended for local networks without access to internet because all traffic is allowed for your network adapter . I made a mistake in my previous post. After you click on the Firewall module, select the Rules tab. Search for any processes belonging to the application that has…

Hello rpscott02, Unfortuantely, is not possible to run a scan if your computer is in standby . There are special programs, that can be programed to start your computer at a certain hour. You can either schedule your BitDefender and use one of those programs or simply, run a BitDefender scan after you finish the work on…

Hello aussy100, The file that you have run was not signed as infected and that is why it was not detected. Since you cannot run any tools on your system we recommend you to follow the steps bellow and try to run a scan and delete the infections using our Rescue Cd . Here is what you have to do : 1. Boot the computer using…

Hello Edelia, Yesterday we have released a major update with a new version of the file that you disabled, "bdsmtpp.dll" . Please open BitDefender in Expert Mode, click on the Update module then click on the Settings tab. Make sure that the option "Silent update" is checked then click on Apply. After that click on the…

Hello DeTard, You can delete those files without any problems. They have 0 kilobytes and they are not used by BitDefender . If you want, you can send us a reply with the reports that you obtained so that we can further analyze this sittuation. We are looking forward to your reply. Thank you.

Hello dmilster, In order to be able to determine what is causing these slowdowns, please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you…