Alex Stanciu ✭✭

Hello JJFIVEOH and RTLG, @ JJFIVEOH : 1. When you receive the message that the "BitDefender Services Are not Responding" you should check if the main BitDefender process, "vsserv.exe" is active . Simply open Task Manager and click on the Processes tab . After that, please check if the process "vsserv.exe" is listed in the…

Hello gabrielx1925, In order to further investigate this sittuation please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows…

Hello AndreiRC, We are currently aware of this sittuation and a fix will be delivered as soon as possible. We are sorry for any inconveniences this situation might have caused. Thank you.

Hello davor and peckyoke, We need to further investigate this issue to see what exactly happened. We have sent you an email with the instructions that will help you send us back the reports that we need. After you do all those steps, please repair BitDefender and everything should be ok. In order to perform the repair…

Hello maxzzxam, Please open BitDefender, click on the Settings button then choose the Expert Mode . Select the Firewall then click on the Traffic tab. Please search for any processes belonging to uTorrent , click on "+" next to it and check in order to see if it has the Action "Deny" -> if this is the case please double…

Hello jake9, We have contacted you through the email for the error message that you receive when you run a scan . Regarding the BitDefender Firewall problem, we recommend you to follow the steps from this BitDefender article . We are looking forward to your reply. Thank you.

Hello cska133, This file should not be replaced each time you run a scan. Please follow the steps bellow and let us know what happens : - Open Internet Explorer; - Go to Tools and then click "Uninstall BitDefender Online Scanner v8"; - close Internet Explorer when prompted and click "OK". After that, try to run another…

Hello enstorms, If you have this issue, please update your BitDefender then reboot your system . If the same issue occurs after that, please follow the steps that will help you obtain a support tool report from my previous post and send me a PM with the download link. In order to send message to me or to any BitDefender…

Hello mundivagante, We have analyzed the files that you have sent us. You should not worry, because during the time you receive the message that "BitDefender services have been switched off temporarily for an update", the product is still active protecting your computer. This issue have been fixed, through automatic update…

Hello Neil DarlowDarlow, This file is not detected as infected . If possible, please let us know what version of BitDefender are you using and also, open the program in Expert Mode, click on the Update and tell us the "Virus signatures" and the "Engine version" that you have. Thank you.

Hello Sunil R, Please open BitDefender in Expert Mode, click on Firewall then select the Network tab in the upper menu. Click on the current "Network Type", pull down the drop-down menu and select "Trusted Local", Stealth to "No" and Generic to "Yes". After that go to the Traffic tab. Please search for any processes…

Hello randy1617, Please follow the steps described above and reply to our email with the resulting report attached. Thank you.

Hello randy1617, sylian and Hiroaki06, @randy1617 and sylian : If possible, please browse to the next location from your system:C:\Program Files\Common Files\BitDefender\BitDefender Firewall , right click on the "bdftdif.sys" file, choose Properties, then click on the Version tab, it should be 5.0.0.9 . Let us know what is…

Hello mohdhtc, As davey said, try to exclude from scanning the folders where you have these files . In order to do this please follow the steps bellow: 1. Open BitDefender - > go to Settings and Switch to Expert Mode. 2. Click on Antivirus then choose the Exclusions tab . 3. Make sure that the option "Exclusions are…

Hello all, @Cory Fite: In order to further investigate this issue please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows…

Hello Brian R. and graemetbell, For start, you should try the steps described in the next BitDefender article . If the same issue occurs after that, please follow the steps from our email . Thank you.

Hello cska133, You should choose to allow replacing that file. "Bdcore.dll" is the Antivirus Core Library and it is used in the scan process. Thank you.

Hello fabotha, Thank you for the reports. We have forwarded them to my colleagues from the Testing team and as soon as we have new information's we will keep you posted. Once again please accept our apologizes for any inconveniences this situation might have caused. Thank you.

Hello deko, Our Home/Home Office products, including BitDefender 2010, are not compatible with Windows Server 2008 R2 Enterprise . If on that workstation you will install one of the bellow operating systems, you will be able to install BitDefender 2010 without any problems : Windows XP (32/64 bit) with Service Pack 2 or…

Hello tsume, In order to further investigate this sittuation please follow the steps bellow : 1. After your Privacy Control rules will reset please browse to the next location from your system : C:\Users\Aurelian\AppData\Roaming\BitDefender\Desktop\Profiles , look after Cookie.xml and ******.xml , upload them on…

Hello tigerclaw. In order to further investigate this sittuation, please follow the steps bellow : Create a vsserv.log. Basically, we need to see what happens when the vsserv hangs at 100% . Here is what you have to do : a. Go to Start->Run ; b. Type cmd and hit Enter. c. Type cd %programfiles%/bitdefender/bitdefender 2010…

Hello all, We are currently working on a fix but until then, as a temporary workaround, please try the following: 1. Open BitDefender in Expert Mode, click on Game/Laptop Mode, then click on Turn Off Game Mode. 2. Restart the computer and then check if the Game mode icon will be properly displayed in the system tray. You…

Hello subsistence, The "fshredctx.dll" is responsible for loading the "File Shredder" option, when you right click on a file. So, if you don't use File Shredder all the time, is not an important option and you can keep the "fshredctx.dll" unregistered. If you want, it is safe to send me a PM with the download link of the…

Hello maxzzxam, What is happening when you disable the BitDefender Firewall, are you able to upload properly ? Thank you .

Hello Edelia, From the report that you have sent us, we saw that all the BitDefender services are started normally. When yous start your computer, it is normal to have the red crosses in the Scan Activity bar for a few seconds because in that time, the BitDefender services are starting up . Let us know if we can help you…

Hello mundivagante, Have you received this message again since Yesterday ? Also, in order to further investigate this sittuation we would like you follow the next steps : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition…

Hello duncanbowers, Since your Linksys PSUS4 Print Server is connected through to the computer where you have BitDefender installed through your local network, there is nothing that you should worry about. The "Safe" trust level, is recommended for computers connected to known networks. All traffic is filtered and access…

Hello lhmathys, Thank you for the information's. You are right, I was referring to Action Center . If the "vsserv.log" file was created, then the tool from the next link will help you obtain it. Simply download and run this batch file(support.bat) and you should see that a new file called "vsserv.log" will appear in the…

Hello DPB, We have contacted you through the email. Please follow the steps described in the next BitDefender article and reply to our email with the following reports attached : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg" . We are looking forward to your reply. Thank you.

Salutare ultrasrulez, Pentru a putea investiga aceasta situatie, ti-am trimis un email cu intructiunile care te vor ajuta sa rulezi un tool de diagnosticare . Asteptam reply-ul tau cu raportul care se genereaza. Multumesc.