Sorin G. ✭

Hello, Please follow the steps in the article below : https://www.bitdefender.com/consumer/support/answer/1446/

Hello, Please ensure that you have Windows Notifications enabled as the product will prompt you to allow or deny access. If the notifications are blocked or stopped the product will allow the application based on digital signatures.

Hello, Bitdefender does not support command lines for security reasons.

A new Bitdefender Classic Line product update has been released with the following details: Release Language: English, German, French, Dutch, Romanian, Spanish, Portuguese, Portuguese Brazilian, Italian, Greek, Polish, Czech, Japanese, Korean, Turkish, Vietnamese Affected software: Bitdefender Total Security 2018…

Hello, Please add the server's IP as a exception in the firewall. https://www.bitdefender.com/consumer/support/answer/2397/

Hello, Frosty I would suggest doing a reinstall and using the Uninstall Tool after removing the product to ensure all leftovers are gone. https://www.bitdefender.com/uninstall Lets keep this thread clean, if you encounter further issues with ATD staying on, the thread regarding ATD can be found below.…

Hello, Please contact our support team via bitsy@bitdefender.com and provide them with the logs found in ProgramData\Bitdefender\Desktop\.hva and ProgramData\Bitdefender\.hva Also the log from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/

Hello, The issue where the product displays "Last update never" has been resolved in the latest build 22.0.12.161 Please note that the update requires a reboot to take effect.

Hello, Please update to the latest build 22.0.12.161 and let me know if the issue persists. Please note that the update requires a reboot to take effect.

Hello, As /index.php?/profile/206046-fantomax/&do=hovercard" data-mentionid="206046" href="<___base_url___>/index.php?/profile/206046-fantomax/" style="" rel="">@FantoMax mentioned the latest build 22.0.12.161 fixes the issue reported in the thread. Please update your product if it hasn't done so already, note that the…

Hello, Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/ Usually a update and a reboot fixes this issue.

Hello, Please contact our support team via bitsy@bitdefender.com as I was unable to reproduce this issue on my test beds. Please also provide us with the logs from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/

Hello, Please try to reinstall the application as I was unable to reproduce this issue on my test beds.

Salutare, Momentan nu am un ETA pentru RO. Soon™

Hello, Please create a new Firefox profile and let me know if the issue persists. - open Command Prompt (Admin) - type in the command start firefox -p and hit enter. - click on the Create Profile button and follow the on screen instructions.

Hello, The Windows print options can't be shown as SafePay operates under a secure environment. We have a feature request sent to our devs to implement our own to allow you access the printer options.

Hello, The issue has been resolved. Thank you for your report.

Hello, The only limitation of size is on the FAT32 file system. Where are you trying to create the Vault ? Are you using a USB Stick/HDD ? What file system is the drive/stick using ?

Hello, Please follow the steps in the article below and let me know if the issue persists. https://www.bitdefender.com/support/what-to-do-when-windows-security-center-reports-antivirus-antispyware-and-or-firewall-are-turned-off-1091.html

Hello, I was unable to reproduce this issue on my test beds, please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/

Hello, I was unable tot locate a ticket mentioning this issue in our ticketing system (used your forum email). If you opened a ticket using a different address please provide me with the ticket number. Also thank you for the attachment report, you should be able to attach pictures now.

Hello, Please contact our support team via bitsy@bitdefender.com and provide them with the minidumps generated after the BSOD event.

Hello, Please contact our support team via bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool to further investigate this issue. https://www.bitdefender.com/consumer/support/answer/1733/

Hello, Bitdefender monitors the System Volume Information as well. This is part of the Photon technology embedded into the product and cannot be disabled. Usually generated after a Full System Scan.

Hello, Sorry to hear that this feature gave you this much hassle. The module blocks applications that are not digitally signed automatically or if they inject/call other executable that is not digitally signed. You can go to the Safe Files window and add the Applications to the exclusion list.

Hello, Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/

Hello, You just need to add the installer itself or any other executable called by it to the exclusion as they are the ones doing the move/copy/delete.

Hello, Please ensure that your Adapters are set as Home/Office under Firewall > Adapters. Also at the bottom of the page for Adapters, you will have the option to force the Home/Office behavior on them, please set it to Home/Office as well.

Hello, Sorry to hear about the situation you have encountered. You can remove the Anti-Spam add-on from your email application, that way Bitdefender will not be able to interact with your emails. I kindly ask you that you also contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support…

Hello, Open Bitdefender Go to View Modules Click on Application Access right under Safe Files If the application is already in the list ensure it has a Allowed blue tick If the application is not present in the list use the "Add a new application to the list" option present in the upper left side.