Pushkar112 ✭

Hello, I just replied a few minutes ago. When you decide to switch back to The New Bitdefender, in case you will be facing the same issue just follow the steps indicated above. I will make sure to respond in a timely manner, thank you! i have sent support log from my mail yesterday.(diff topic)

Hello Ive' purchased a new product of antivirus 2013 ,allready registerd the product on bitdefender site I have a closed network not connected to the internet where exactly do I look for the activation code I need to generate to install on the application? please advise go here https://my.bitdefender.com/ login then click…

I'm getting this alert about entering game mode while watching youtube full screen, any way to disable this (Bitdefender internet security 2013, Win 7 64 bit) -Rob already reported http://forum.bitdefender.com/index.php?showtopic=46971

Remove avg pc tuneup but problem persists. i send a new log file. now don't tell me to remove glary utilities otherwise i will say good bye to BD forever.

Hello Pushkar Gogte, That's the way the Bitdefender developers designed the product, they won't change the locations of the files. Thank you so much for your understanding. But Then developers can also design the product to store files in Bitdefender installation folder. Can you please put forward this request to the…

Hello, It shouldn't interfere with your p2p traffic. Could you please share your firewall settings? Thank you so much.

Hello, @ ibracadabra09 Thank you for cooperation towards solving this issue, it is greatly appreciated! We will keep you updated on your email Ticket ID: 201307111012471. Have a beautiful day ahead! @ Pushkar Gogte I understand that having technical knowledge makes you doubt the instructions recommended by my colleague.…

Hello, Thank you for reporting this situation. To further investigate it, please post here a support tool log gathered while you managed to replicate this issue. In The New Bitdefender, the support tool executable "supporttool.exe" is found in this location: C:\Program Files\Bitdefender\Bitdefender Run "supporttool.exe"…

We do have a partner in India: Venktron They even have a tollfree number: http://www.venktron.in/bitdeffenderform.html However, they offer support only for Bitdefender license keys purchased directly from them and those are Geo-restricted keys. I took a look at your Bitdefender account and noticed that you have a key…

Hello, @ Pushkar Gogte The magnus tool won't be released anymore. I discussed the free phone number request to my managers months ago and also recently asked for an update. To be honest, there are chances the request won't pass because of the high price involved in paying for tens of thousands of phone calls each month.…

Hello, @Pharoah: Bitdefender Technical Support office is open 24/7. My colleagues will take your request at anytime via chat, phone and email. Click here for more details and to learn how to get in touch with us. @ Gini™: Please don't go around the boards, using Google translate when you don't speak the language (as you…

Hi, I bought Bitdefender Total Security 2013 a few months ago. Download the online setup and then install it. It download the full version during installation. It takes several hours to complete the download process. I'm using slow internet connection (1 MB/minute). Cancel the installation. Download the full offline…

They will tell me, please remove Windows, BitDefender is in conflict with them Agree with you

Is The BD Technician Joking?? Hi Pushkar, Thank you for your interest in our security solution, Bitdefender. Regarding your issues, please be informed that from the analysis of your reports, we noticed that you have other security solutions or applications installed on your system, which could conflict with Bitdefender.…

Hello, The uninstall tool for The New Bitdefender should be compiled and uploaded on our official website by the end of this week. I edited parts of your both posts. Again, please take into consideration that this forum is a public place. Treat everyone else just like you want to be treated. Continuous attacks will result…

Any mods please reply? Magnus tool is necessary needed for BD 2014 versions

Hello Athlon64BIT, That log is legit, it's a performance log. You can keep it there or delete it. It's up to you, but please note that Bitdefender will recreate it in the same location. Thank you for contacting us regarding your concern. Have a great day! Can That Folder Be created in BD Installalled folder? It Would be…

Hello, We would like to thank all of you for reporting the issue. Individual tickets will be created for each of you in our emailing system as we need to gather further information from you. Warm regards, G. Log Sent Successfully

Bitdefender Antivirus Plus 2014 on Windows 8 64 bit Standard I do not have any scheduled scan tasks. However, I will sometimes get a message that Bitdefender has started a scan. I want ALL of my Bitdefender scans to be Manual. How do I Turn Off ALL Automatic Bitdefender Scans? I still want the normal 'Active' Protection,…

Hi, I have installed Bitdefender IS 2014, choosing autopilot during installation settings. I have now disabled autopilot, but when I open bitdefender home screen I notice that autopilot is enabled, and it takes about 5 seconds to become disabled. I also don't get any message from the firewall, it locks all the applications…

Hi, I recently updated to the latest version of Bitdefender Antivirus Plus (Build 17.13.0.551) on Win 7. Shortly after the update I encountered some problems (not saying that it has anything to do with BD) and wanted to revert to an older status of my pc. The recently installed AX64 Imaging Software did not work (reasons…

Internet Security build 17.13.0.551 OS Vista HP x64 SP2 Hello, my notebook got stuck in laptop mode after resuming from hibernate today on mains power. Cause? I put the notebook to sleep and disconnected from mains while I was out for a hospital appointment, so the notebook went into hibernation from sleep mode after 5…

Hello In Bitdefender 2014 the widget will be redesigned and this feature request will forwarded to our developers. Thank you! only the interface design has change and nothing else.

Hi About the VIP Support - this is an extra support service, besides the regular technical support service that will always stay free for all our customers. For a nominal fee, you can contact the dedicated Microsoft Certified Senior Technicians team who can help with any Bitdefender issue or inquiry you might have. Thank…

Black Screen Persists from BD 2013. And Still BD technicians are not able to resolved it

How to perform Command-Line scan in 2014 version? Good Question Omer. bdc.exe is missing from 2013 versions. Dear BD team We Need command-line scanner as if we need to scan a file and virus cannot be removed in normal mode. Due to commandline scanner we couldremove the virus from windows safe mode

Hello,The VIP support is a pilot idea we just added to our en-us kits. As we develop this service it will soon be available worldwide. Thank you for your understanding, hope you have a lovely day! Hey Georgia, Can give Detailed info on What VIP Support means. Do We Have To Pay For Getting The Required Service?

BD Team Please fix the user mode pop-up which comes after exiting game mode. even if i check dont remid again it still pop-up again and again its very annoying

The Wallet module causes crash on W8 Pro. This issue may come up if we turn on / off the Wallet module. Otherwise, this is a useful feature, it would be a detailed description. Unfortunately, if you have set a master password, we can not subsequently to modify or delete. In case we turn off the module Wallet, next time we…

Hmmmmm...Let me think... i Think company officials are not allowed to post on weekends. As paul is registered as forum member. He can post on forums anytime