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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
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Hello @JLC_UK , If a user has manually removed the endpoint you can check the report from the GravityZone console -> Accounts -> User Activity and set the following filters: If this report does not return any data you might have configured a Offline Machine Cleanup rule in GravityZone console -> Configuration -> Offline…
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Hello @Bluesy Bitdefender DCI is a component of Bitdefender's security solution that is designed to provide network protection. It appears as a VPN service on your Mac, but it's not a traditional VPN that encrypts your internet connection or changes your IP address. Instead, it's a network extension that helps Bitdefender…
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Hello @Jason Chong , At the moment the product does not have this functionality but you can reach out to our Enterprise Support Team and open a Feature Request so our Product Management Team can review it and if it's accepted it will be release in a future product version. You can reach Enterprise Support by any channel…
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Hello @Mauro_ , Welcome to our community! In order to determine the exact reason why the website is blocked please submit a ticket to our Labs so it can be analyzed by our security analysts. You can do this directly using our webform: https://www.bitdefender.com/business/submit.html Select the Sample type*: URL and share…
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Hello @MarkM , Please open a case with our Enterprise Support Team and they will be able to assist you with this. You can use any of the contact methods available here: https://www.bitdefender.com/business/support/en/71263-85158-contact.html Unfortunately I cannot reset your 2FA over the community as some information are…
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Hello @j-gray , I will reach out to you in private to gather the case details and clarify with my colleagues from Enterprise Support what happened on the case and why was this solution provided. Unfortunately, we cannot troubleshoot this over the community forum so I will ask my colleagues to reach out to you directly.…
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Hello @j-gray , The only requirement for network discovery for macOS systems is to have the File sharing enabled. You can refer to the following document which explains how network discovery works:…
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Hello @NormanF , Depending on the type of implementation that you have you need to follow one of these steps: For On Premises Solutions: First you need to download and publish the product:…
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Hello @H.H. First, apologies for replying in English unfortunately I do not speak German. Secondly, additional details are necessary in order to pinpoint the route cause of the issue so this scenario needs to be analyzed by one of our Enterprise Support Engineers. I checked internally and I was able to identify the case…
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Hello @Alan Page There is one typo in my last update, GravityZone Business Security Premium or GravityZone Business Security Enterprise includes this feature, GravityZone Business Security does not include it as detailed in the Features distribution table from the link above. Sorry for the confusion. Kind Regards,
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Hello @Alan Page , Based on what you have described the solution that you would need in this case needs to include Security for Exchange feature. GravityZone Business Security package includes this feature. A complete list of products and their features are available here:…
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Hello @Alan Page , In order to be able to assist you, please provide more details regarding the protocols that you use to send the email. Based on this, I can try to provide a solution or redirect you to our Enterprise Support Team. Kind Regards,
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Hello @TheITGuy , In the screenshot provided you are trying to add the %MailFrom% in the From address field which does not support placeholders. You can add the placeholders in the Subject or Message fields. In the From address field you should insert a valid email format address for example postmaster@domain.com I have…
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Muy buenas! Me alegro de que el problema se haya resuelto. Si necesita más ayuda, póngase en contacto con nosotros.
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Hello @TheITGuy , The end-user role under Administrators will not grant access to the Quarantine, the Company Quarantine is available for the Administrators only, that have an admin account in GravityZone with the appropriate privileges, and once they first login to the EMS console, they will have the admin account created…
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I did some more research on this and I have concluded the following: There is a slight difference between the "computerID" and the "endpointID" in terms of definitions, however they refer to the same entity. endpointID -> Unique identifier in the Database (local or cloud), by which you can look up endpoint names / entries…
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Hello @jeager , For the request that you are trying to send, the endpoint_id is a mandatory field and if you use the correct value it should work. I am not sure from where you are taking the values for endpoint_id and computer_id but you can use the following methods to retrieve the correct endpoint ids: or If you still…
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Hello @ctcbpoinc , If you have been assigned 25 licenses from the upper tier (Atera in your case) you will not be able to assign more license to your customers than the limit set, so creating another company for this customer will not help. I hope I have got your question right, if not please share more details on the…
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Hello @ctcbpoinc, From the error message that you receive and from the feedback that I received from my colleagues from the Enterprise Support Team that discussed with you over the phone, the issue seems the be due to the number of seats available. You should first reach out to your MSP and check with them if they have…
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Hello @Panneer , Beside the information requested in the ticket, please also provide the logcollector logs. Please follow these steps to gather them: sudo su apt-get install gz-logcollector -yq logcollector enablearrakis #try to download the package again logcollector all save logcollector disablearrakis More details…
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Hello Panner, I was able to identify your case in the system and my colleagues from the Enterprise Support Team will reach out to you to request a series of logs that would help us determine the root cause. Unfortunately without the logs it's difficult to provide an adequate solution for this type of error but rest assured…
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Hello @paola.lupoli , You can select "How TOs" or "Product Issues" for this specific question but just so you know cases are routed internally to the right team regardless of the option selected. Kind Regards
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Hello @Tomas Malik , Unfortunately, it is not possible to silent install GravityZone MTD even with an MDM solution. You can only silently run security checks and scans on the mobile device. Although this functionality it's not available at this time you can submit a Feature Request to our Enterprise Support Team to be…
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Hello @paola.lupoli, Thank you for reaching out to us. In order to reset your 2FA you will need to reach out to our Enterprise Support Team and they will be able to reset it for you. You can use of the channels(phone, chat or email) mentioned here : https://www.bitdefender.com/business/support/en/71263-85158-contact.html…
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Hello @Zavala39 , There has been an update to the console where the Web rules list found in Content Control > Web Access Control Settings > Web Categories Filter has been moved under Policies > Configuration Profiles > Web Access Control Scheduler > Category Scheduler. These have been announced here:…
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Hello @Yancey, Sorry for the confusion, I checked the case that you have opened with our support where another file was submitted to our labs team for review. As for the libEcNet.so file detection this is not malicious and it's an integral part of our product. It is a known problem that some other vendors flag this file as…
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Hello @Yancey , I reached out to our Antimalware team and they removed the detection today. The file should no longer be detected by our engines. Kind Regards!
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Hello @samuelmyles , Please reach out to our Enterprise Support Team as we will need to analyze the logs in order to determine the root cause. You can use the link provided by @Gjoksi Kind Regards
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Hello @kevinremoue , GravityZone Small Business Security covers servers and desktops. Servers should account for less than 30% of total units - you can acquire a minimum of 1 seat at once (max 1 server or 1 workstation). To better understand the server limitation, for 2 servers for example, you would be required to acquire…
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Hello @ogentles , I have shared the email in a private message. Again, the official channels are: or Kind Regards