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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
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Hello @devguydavid , From my point of view there are 2 options on how to approach things in this case: You can try to customize your Policy from On-Demand → Scan Settings → External Devices Scan to be less aggressive and maybe limit the archive depth and archive size as well as the file types included in the scanning based…
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Hello @DerpGonk , I have seen this situation on Ubuntu environment when the static IP was not correctly configured. This is not triggered by the GravityZone, it is at the OS level. Can you please ensure that you have set the correct static IP by following this procedure: Kind Regards,
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Hello, AMSI it's just a tool (an interface) that we use for scanning for different types of objects but the detection is owned by Bitdefender so if a file is detected as false_positive or false_negative it is first necessary to be review by the antimalware team and if they consider the detection as false they will update…
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Hello, This question was answered on Basically it's necessary for a license merge by our Commercial Team which can only be done though a support case. Kind Regards,
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Hello @aminnazari-devops , I think this article covers your question . As per our documentation: Antimalware Scan Interface Security Provider scans content at a deeper level using Windows Antimalware Scan Interface (AMSI) integration. Scripts, files, URLs, and others are sent by different services that require a security…
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Hello FlM28, First, I am sorry for answering in English but I do not speak German. You cannot have 2 license keys active with different number of seats for the same product under the same account but these keys can be merged so you will have one that includes the total number of seats. If you have bought them from our…
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I think @Alexandru_BD from the consumer side of the business can provide his thoughts on this topic as he is more familiar than me with the home products. @Alexandru_BD any thoughts on this?
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Hello @Flexx , I have little visibility on the home products but I can say that indeed there is one Malware Research Team and when a file is analyzed for false positive or false negative detections and an adjustment is needed (remove or add a detection), the signature update that includes this adjustment will be applied to…
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Hello @tjones , There is no memory issue related to 7.9.10.392 from what I have checked. We will need the support team to investigate your scenario and identify the root cause. To do this please: Collect a dump of the process (TaskManager → right click EPSecurityService.exe → Create memory dump file) Collect a Support Tool…
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Hello @vbRedJP , @Piotr-OBT , There is a display glitch which has been introduced with the last banner that is supposed to announce the new GravityZone update. Sorry for the confusion created our engineering team is working to remediate this. There is no action that it's necessary to be taken from your side. Kind Regards,
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Hello @bitdef01 , Yes, as admin you should have all rights so no need to create another user. Kind Regards, Andrei
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Hello @aminnazari-devops , In order to confirm if the detection is a false positive we need our Antimalware team to analyze the file. Please submit a ticket directly to them attaching the file to . Kind Regards, Andrei
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Hello @NormanF , Windows 11 24H2 it's an Insider version (not officially released) so the agent Bitdefender Endpoint Security Tools (BEST) will not run on this version. We are compatible with all stable Windows versions which are available on the market. When Microsoft will officially release the 11 24H2 we will be…
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Hello @Yamel , Vamos a revisar por favor los siguientes pasos: 1. Accede al perfil de configuración del Programador de control de acceso web; 2. Pincha sobre el perfil en causa; 3. pincha sobre el icono de editar y accede en la parte de abajo en la sección 'Programador de categorías' 4. Seleccione en la sección de…
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Hello @Moisés Cerqueira , From my knowledge the hash would change in case of am update or manually using a dedicate tool such as MD5-Hash-Changer, for your scenario you can use the absolute path exclusions because there is no way to know the new hash of the file. There are alternative workaround such us importing a list of…
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Hello @Jimmy Madden , The Risk Management feature is only available for the cloud version. Regardless of the OnPremise license that you have you will not be able see the Risk Management Menu. Kind Regards,
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Hello @ulag , If you are looking to retrieve different events from the GravityZone console you can use the PUSH APIs which are detailed here: https://www.bitdefender.com/business/support/en/77209-135318-push.html#UUID-a7ee9dc5-17fd-f8ce-9f31-b5ff27eb2e20 Can you provide more details about the scenario that you are trying…
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Hello @bitdef01 , The only reason that I think of regarding emails not being able to be restored from quarantine is in case our Antimalware module has detected the attachment as being malicious and it moved it to quarantine. In this case the email is send but the attachment is replaced by a default text configured in the…
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Hello @Sonic1 , Based on the information provided, I think that you are trying to install using a Windows Downloader package which is a lightweight package that downloads the rest of the required files from a cloud repository. An issue that you might face here can be related to the fact that there is either an issue with…
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Hi, I sent a PM to you to request the ticket number so I can review the exact details of the issue and what was recommended. Based on this I can either reach out to the team that is handling the case or suggest a solution. Kind Regards,
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Hello @parole.zhao , I reach out internally to the team working on your case and they require more information from you. Please share them over the case in order to progress the investigation. Kind Regards,
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Hello @parole.zhao , Please open a case with our Enterprise Support Team so a support engineer can investigate further this scenario. Through a support case we can involve Senior engineers and Product Management if needed to come up with a solution for your case. Kind Regards,
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Hello, In this case we need to investigate the root cause which would require for my colleagues from Enterprise Support to look into the issue that you are facing. Please open a support case with us and we will continue the investigation on the case. Kind Regards,
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Hello @dsherer , By default, when you have Email Digest activated and you have an email in your personal quarantine, you should receive a notification to either release the email or connect to your personal quarantine where you would see all emails that have been quarantined. As from your scenario this is not happening we…
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Hello @Izaguirre , First, please ensure you have the enabled the Intercept Encrypted Traffic -> Scan HTTPS, from the Network Protection -> General settings of your applied policy. More details are available here:…
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Hello @romuloalves , After resolving the vulnerability listed in the Risk Management module (though one of the methods that you mentioned update/remove/reinstall) you need to run again the Risk Scan in order to the changes to be visible in the report. You can find the steps in the following article:…
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Hello @chris55b , Please reach out to our Enterprise Support Team and provide more details regarding: how exactly the API call looks like (without the API key and URL) where did you set the authorization After we have these details we can better understand what is the root cause of the error that you are receiving. You can…
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Hello @LB, If you are referring to the Executive Summary report, the Active Endpoints section informs you about all the endpoints that were online in the selected period or are online at the moment of reporting. Basically the 3 endpoints that are missing were/are offline in the time interval that you selected. Please make…
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Hello @achievingdavid , Please review the following knowledge article which provides the steps on how to troubleshoot your firewall when blocking communication with network printers. If you still encounter issues or need further assistance you can reach out to our Enterprise Support Team and a support engineer will be…
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Hello @parole.zhao , You should have received the answer sent by our Commercial Support Engineer yesterday (18.03): To further assist you with this request, please provide us with the license key you are looking to split. Also, please let us know if you already tried to reach out to your partner or to your account manager…