Bitdefender Logs.

Popescu.Razvan
Popescu.Razvan Mr.
edited November 4 in Enterprise Security

Hello everyone,

We have an offline Gravityzone machine installed that no longer updates, in the configuration field the new package is not published, a download failed error appears.

I mention that the roles are installed on the same machine.

Where should i check the logs too see what's wrong?

Answers

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff

    Hello @Popescu.Razvan ,

    To troubleshoot this issue you would need to check the following log file:

    /opt/bitdefender/var/log/gzou-target.log

    Also, depending on the error encountered there you can check the arrakis logs and determine the failing files: arrakis.log, kits.log, update.log, etc.

    This type of errors are more complex to troubleshoot and would require assistance from a support engineer I would recommend to reach out to our Enterprise Support team using any of these contact methods:

    https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    They will be able to help you quickly resolve it.

    Kind Regards,

    Andrei

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