Bitdefender Logs.

Popescu.Razvan

Hello everyone,

We have an offline Gravityzone machine installed that no longer updates, in the configuration field the new package is not published, a download failed error appears.

I mention that the roles are installed on the same machine.

Where should i check the logs too see what's wrong?

Andrei_S Enterprise

Hello @Popescu.Razvan ,

To troubleshoot this issue you would need to check the following log file:

/opt/bitdefender/var/log/gzou-target.log

Also, depending on the error encountered there you can check the arrakis logs and determine the failing files: arrakis.log, kits.log, update.log, etc.

This type of errors are more complex to troubleshoot and would require assistance from a support engineer I would recommend to reach out to our Enterprise Support team using any of these contact methods:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

They will be able to help you quickly resolve it.

Kind Regards,

Andrei