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Comentarii
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Hello @dsherer , By default, when you have Email Digest activated and you have an email in your personal quarantine, you should receive a notification to either release the email or connect to your personal quarantine where you would see all emails that have been quarantined. As from your scenario this is not happening we…
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Hello @Izaguirre , First, please ensure you have the enabled the Intercept Encrypted Traffic -> Scan HTTPS, from the Network Protection -> General settings of your applied policy. More details are available here:…
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Hello @romuloalves , After resolving the vulnerability listed in the Risk Management module (though one of the methods that you mentioned update/remove/reinstall) you need to run again the Risk Scan in order to the changes to be visible in the report. You can find the steps in the following article:…
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Hello @chris55b , Please reach out to our Enterprise Support Team and provide more details regarding: how exactly the API call looks like (without the API key and URL) where did you set the authorization After we have these details we can better understand what is the root cause of the error that you are receiving. You can…
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Hello @LB, If you are referring to the Executive Summary report, the Active Endpoints section informs you about all the endpoints that were online in the selected period or are online at the moment of reporting. Basically the 3 endpoints that are missing were/are offline in the time interval that you selected. Please make…
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Hello @achievingdavid , Please review the following knowledge article which provides the steps on how to troubleshoot your firewall when blocking communication with network printers. If you still encounter issues or need further assistance you can reach out to our Enterprise Support Team and a support engineer will be…
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Hello @parole.zhao , You should have received the answer sent by our Commercial Support Engineer yesterday (18.03): To further assist you with this request, please provide us with the license key you are looking to split. Also, please let us know if you already tried to reach out to your partner or to your account manager…
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Hello @bmehling , At this time we do not offer this functionality, installation packages are assigned per company but you can open a Feature Request with our Product Management team who will review it and if accepted it will be released in a future version. You can use this form to submit your Feature Request:…
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Hello @Danngg uh 802 , In order to help you I would need more details regarding the issue that you are facing or the scenario that you are trying to configure/implement. Kind Regards,
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Hello LB, You can deactivate the notification sent to users when an attachment is scanned so users will not be notified in advance about this and receive the emails when the scanning is complete. You can do so by unticking the checkbox for the Enable notifications to recipients whose emails are in the sandbox queue…
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Sorry for my bad wording, you are right, it deactivates it. 1b . In the policy applied on the endpoint you can check the Firewall settings -> Adapters to see how permissive your network settings are:…
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Buna ziua! Din suita de produse enterprise, GravityZone Small Business Security ofera pachetul de baza care ar acoperii cerintele dumneavoastra (network protection si firewall). Puteti verifica urmatorul articol ce detaliaza feature-urile disponibile pentru fiecare produs si puteti alege solutia care vi se pare potrivita:…
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Hello @Joakim Karlen , There is no known issue as far as I know that report memory leaks on VMs running on Linux, however I highly recommend reaching out to our Enterprise Support Team as they will be able to collect the necessary logs to investigate this issue. You can use any of the channels available here:…
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Hello @dimtsou I will answer each question in order. 1. No, BEST agent will not import any rules from Windows Defender, furthermore we uninstall Windows Defender during the installation process and you should see at the endpoint level the antivirus is manager by BEST. Example: 1b. There are some default settings set in our…
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Hello @Genesis , There is an easier way to migrate from OnPrem to Cloud if you have at least 20 endpoints. We can issue a migration patch by following the steps mentioned here:…
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Hello @parole.zhao , Yes, it is possible but we need to better understand your scenario so we can provide a tailored solution for your needs. Can you please share more details about your scenario and what exactly are you trying to achieve with multi tenancy? Do you need different roles but only use one console for…
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Hello @okkes , Please ensure that your account meets all the requirements details in the document that you shared. Your account must have the following rights: Manage Networks, Manage Users, Manage Company, and View and analyze data. You can check the following article to ensure your user has all these rights and…
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Hello @okkes , The option that you mention "Configuration --> Miscellaneous" is only available for On Premises infrastructures, if your GravityZone console is hosted in cloud, it will not be visible. I am not sure what exactly are you trying to do but for cloud solutions if you want to send events from the GravityZone…
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Hello @parole.zhao , We do not have this feature to set a specific limit for a custom group but you can open a case with our Enterprise Support Team and submit a Feature Request on this to be evaluated by our Product Management team and if accept, it will be available in a later release. Contact Form:…
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Hello @carlosalb226 , The Antispoofing feature for BEST is only available for Exchange Servers with Exchange protection. If you have an Exchange Server with BEST installed you can follow this document which details the steps on how to enable the Antispoofing feature: Kind Regads,
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Hello @Clarity ICT , Please check the following article which addresses your question: If you still need assistance please reach out to our Enterprise Support Team and one of your engineers will be able to assist you:…
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Hello @TheITGuy , The error message that you are receiving is generated due to the fact that either the email address, server's IP, or domain are added to the Spam Deny list. More precisely either the gmail address, the whole gmail domain or the server IP which is sending the email are added to the Spam Deny list. You can…
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Hello @EvertM, I was able to identify you in our system and I saw that you are using GravityZone Small Business Security. The error message that you receive is normal as this product does not include the Content Control feature…
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Hello @EvertM , Please also ensure that you have the following ports opened: https://www.bitdefender.com/business/support/en/77209-376337-gravityzone-communication-ports.html If this also does not resolve your issue, collect a support tool log from the endpoint in question. The following article provides all the steps:…
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Yes, it is highly recommend it to have it on endpoints as through this system extension we provide traffic filtering features and disabling it you would lose this extra layer of protection at the network level. Kind Regards,
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Hello @JLC_UK , If a user has manually removed the endpoint you can check the report from the GravityZone console -> Accounts -> User Activity and set the following filters: If this report does not return any data you might have configured a Offline Machine Cleanup rule in GravityZone console -> Configuration -> Offline…
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Hello @Bluesy Bitdefender DCI is a component of Bitdefender's security solution that is designed to provide network protection. It appears as a VPN service on your Mac, but it's not a traditional VPN that encrypts your internet connection or changes your IP address. Instead, it's a network extension that helps Bitdefender…
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Hello @Jason Chong , At the moment the product does not have this functionality but you can reach out to our Enterprise Support Team and open a Feature Request so our Product Management Team can review it and if it's accepted it will be release in a future product version. You can reach Enterprise Support by any channel…
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Hello @Mauro_ , Welcome to our community! In order to determine the exact reason why the website is blocked please submit a ticket to our Labs so it can be analyzed by our security analysts. You can do this directly using our webform: https://www.bitdefender.com/business/submit.html Select the Sample type*: URL and share…
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Hello @MarkM , Please open a case with our Enterprise Support Team and they will be able to assist you with this. You can use any of the contact methods available here: https://www.bitdefender.com/business/support/en/71263-85158-contact.html Unfortunately I cannot reset your 2FA over the community as some information are…