Fix risk does not work?
In Gravity zone - Risk management-Devices-%device%-Fix risk:
When I try to fix risk automatically, the task ends up after 48 hours with no success…
What to set up and where?
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Best Answer
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Hello @Sbal-admin ,
Usually after 48 hours a task fails due to connectivity issues (timeout). Please ensure that during this time the endpoint was online and you had a valid communication with the console.
If the endpoint is online and communicates with the console, re-run the fix and collect a support tool log from that endpoint and share it with our Enterprise Support team for further investigation.
Kind Regards,
Andrei
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