Can't apply new license GravityZone Business Security

Iconmechanical
Iconmechanical
in Enterprise Security

I already tried doing this via tech support but it was a failure. The agent supplied answers using menu items that do not exist. As of now, the software is useless (tried to update GravityZone Business Security after purchasing license upgrade).

I purchased the new license yesterday. I went into the menu of GravityZone Business Security. Screen shot one is what it shows now.

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Screen shot 2 is me inputting the new license key. When you click "Add" nothing happens….it just sits there.

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Can anyone help as tech support was useless.

Thanks!

Comments

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff

    Hello @lconmechanical,

    I was able to identify your case internally.

    We had to remove the company first in order for the new license to be added. I reached out to my colleagues and now you should be able to add your license following the steps provided.

    If you still have any issue you can reach out to me as well or on the support case.

    Kind Regards,

    Andrei

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