Events are not getting forwarded through TestPushEvent API

madhav_pandya · October 29

I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status.

I attempted to send a test event using the TestPushEvent API. While I'm receiving a 200 response, only the event types aph and av are being forwarded, and the other event types are not.

Here is the response of the GetPushEventStats API

{
"id": "ad12cb61-52b3-4209-a87a-93a8530d91cb",
"jsonrpc": "2.0",
"result": {
"count": {
"errorMessages": 8,
"events": 0,
"sentBytes": 0,
"sentMessages": 0,
"testEvents": 8
},
"error": {
"configurationError": 0,
"connectionError": 0,
"serviceError": 0,
"statusCode2xx": 8,
"statusCode300": 0,
"statusCode400": 0,
"statusCode500": 0,
"timeout": 0
},
"lastUpdateTime": "2024-10-29T08:07:51",
"max": {
"messageQueueBytes": 4800,
"messageQueueLength": 8
}
}
}

Could someone help me understand the potential issue here? I’m wondering if this could be related to data generation, licensing limitations, message queue or another factor. Has anyone encountered a similar issue, and if so, are there any known solutions?

Andrei_S Enterprise · October 29

Hello @madhav_pandya,

We need to check in the backend what is the reason you only get aph and av event types as the response does not tell us this information.

Please open a case with our support and add the API request used and the response and an enterprise support engineer will be able to look into it.

https://www.bitdefender.com/en-us/support/contact-us?last_page=BusinessCategory

Kind Regards,

Andrei

madhav_pandya · October 29

Hello @Andrei_S Enterprise , I have already raised the support case for this.

Case ID - 00910924

Here is the request and response of the sendTestPushEvent API

Request URL : {{bitdefender_access_url}}/v1.0/jsonrpc/push

Requst Body :

{

    "params": {

        "eventType": "dp",

        "data": {

            "last_blocked": "2024-10-29T07:06:43.000Z"

        }

    },

    "jsonrpc": "2.0",

    "method": "sendTestPushEvent",

    "id": "test_1"

}

Response :

{

    "id": "test_1",

    "jsonrpc": "2.0",

    "result": {

        "computer_name": "FC-WIN7-X64-01",

        "computer_fqdn": "fc-win7-x64-01",

        "computer_ip": "192.168.0.1",

        "computer_id": "59a1604e60369e06733f8abb",

        "product_installed": "BEST",

        "target_type": "http",

        "blocking_rule_name": "dv",

        "url": "http://example.com/",

        "status": "data_protection_blocked",

        "last_blocked": "2024-10-29T07:06:43.000Z",

        "count": 1,

        "companyId": "670630bd6e50cec1220da972",

        "module": "dp",

        "_testEvent_": true

    }

}

still this event is not ingested. instead of this aph or av type event is ingested.

we referred this API document : https://www.bitdefender.com/business/support/en/77209-135321-sendtestpushevent.html

Andrei_S Enterprise · October 29

Hi,

Thank you for share the case with me, I will work with the case owner to assist you.

Kind Regards,

Andrei

Events are not getting forwarded through TestPushEvent API

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