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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
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Have you tried to add the app to the exception in the Advanced Threat defense module? Try to do so using these instructions: https://www.bitdefender.com/consumer/support/answer/2393/ . Keep us updated!