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Thank you Alexandru_BD. However, I have been given no access/link to the "open case". I have a case number, but I can only use it as a subject line in an email to your team---who NO LONGER REPLY! This is why I get upset: Tell me how this can be acceptable?

"Best way to move forward"??? Well, I've sent the logs. Was told there was NO "workaround". No contact details to "stay in contact with the engineers" (don't get any useful response from the "tech team"). Have not had any "device optimization" advice. Or any "updates concerning this known issue"! So, how am I to take this…

So, Alexandru_BD, I've already contacted "Technical Teams for further assistance, as they will require logs from the machine and a remote session might also be necessary, if the logs don't reveal the root cause." Provided logs as requested. And, guess what??? They recognized a "known issue". (And it would seem that this is…

Thanks for your reply. But, I have to say I am finding hard to be understanding---especially when I see that this thread has been going for more than 2 YEARS!

I have been having this problem since February! I did contact the technical team, and followed their instructions, gathering logs, etc... I received this response in Feb: I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are…