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Am I only allowed 2 e-mails per tech person and then I need to fill out another form? Why do you guys stop responding after a couple of failed attempts at helping me? I paid for this program on April 27th. and it still is not installed. If you are not going to help me could you at least tell me how to get a refund? I have…

There is only one account on my computer and it is the administrator. I did double check and included a screen shot.

New instructions did not work. I have sent all the info I could back via e-mail on 5/6. Please inform me weather you think this error can be resolved or should I get a refund and move on.

Back to the top. I still have not receive any help from BD and have sent several e-mails.

I have been e-mailing back and forth with BD tech support, but they stopped replying so I am guessing it's was the end of the day. I still need help the last set of instructions I got from them I can't make work and not sure if I am doing anything wrong. I have included a couple of screen shots. 1 with the error I receive…

I am having trouble installing I am getting the error; There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I have installed the de_bug registry key, I have also downloaded from the link you posted and still…