Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
-
Other then the above 4/24 generic reply.. no support reply since 4/21. Such terrible service.
-
Just got a reply on my ticket after telling them I'm not submitting a 2nd log file, told them to actually look at this thread and the problems and if it's not resolved this week, I will contact sales to revoke the next 2 years of my license for a full refund.. the reply.. generic. Dear , Please be informed that we are…
-
Yes, that's what I found too. With the firewall or the Block port scans in the network option being turned off, I get good speeds. I screengrabbed this as the scan started and finished. Do we bill Bitdefender for all the bandwidth they have taken from us? It's taken me a while to narrow it down to find that my problem was…
-
You think they don't know there are some problems and now because you were so brave to report, everything will be ok? They receive performance reports from every bd pc. That download problem is old as a monk. Maybe you should try BD Box Please just leave this thread, you are giving no help what-so-ever. You are basically…
-
I feel the same way as you, I still have 501 days left on my subscription and I feel that over the last year, something has changed. Bitdefender has been at the top for years, but the underlying support has been bad for a long time now. As I mentioned before and in another thread on here. They had data breaches and…
-
After sending them logs and them giving me a scenario of what to try to fix it (basically do a repair of TS 2016), which did nothing. They told me this: "Please be kind and send me a new support tool log and after I receive it I will send your case to our superior technical department ." Like seriously, they $uck a$$ at…
-
please don't forget to share the fix for that proplem with us thank you . Still no fix..
-
If you say that the previous version of BD worked fine, why not install that version? Always the newer version has some problems. This is because they try to keep up but not always and for everyone this would work. If you are sys admin like you claim why you are so puzzled about this common situation.. Why shouldn't I be…
-
Still no response from Bitdefender on my ticket and it's been 4 days. What wonderful support.
-
did you found a solution for that proplem ? if yes please share it with us thank you . No. Bitdefender has not responded back to my ticket yet. also do you have bitdefender and Malwarebytes both installed on system ? maybe that is your proplem . Malwarebytes when uninstalled, was still a problem with the firewall in…
-
After 4 days of no response from Bitdefender on this forum. I have opened a case. If I find out a resolution, I will post here.
-
Have you disabled windows defender on your win 10 when installed BD? I'm not trying to be rude with this but I have been a system administrator for many years and am very familiar with how things should and should not work. Windows Defender is off and has always been off. The suggestions you are posting are irrelevant to…
-
..sorry for double post. I used to have lags and i protect my adapter drivers .sys files with emet. Network adapter drivers are very exposed to attacks. Update network adapter drivers and try emet Again, this is not the issue.
-
Still looking for someone from Bitdefender to respond to this issue. As you can see others are having the same problem.
-
Not sure if this is gonna help you the same as it did me but I found my PC lagged during youtube, gaming occasionally etc which Latencymon reported as being ndis.sys & tcpip.sys and after some checking also ignis.sys a Bitdefender program. So, after finding something on Avasts forum regarding a port scanning issue they had…
-
Not sure if this is gonna help you the same as it did me but I found my PC lagged during youtube, gaming occasionally etc which Latencymon reported as being ndis.sys & tcpip.sys and after some checking also ignis.sys a Bitdefender program. So, after finding something on Avasts forum regarding a port scanning issue they had…
-
You don't say but I assume you are on Windows 10 ? I've noticed that Total Security 2016 takes a lot longer to "Bitdefender Awake" on my Win 10 systems than it does on my Win 7 systems. Also the Widget sometimes shuts itself off on the Win 10 systems. I know this doesn't help your issue but maybe there is something wonky…
-
Stealth mode off makes you vulnerable to port scans and many more other nasty stuff, so try set your stealth mode on, and generic yes. Since you have a high end cpu could be a compatibility issue. If you use wireless make sure u use strong wi-fi security protocols like wpa2 and a strong password. Make sure your router has…
-
Anytime I am downloading, it lags my computer to an unbelievable slow rate and this is with a i7-6700K and 32GB of ram. I have checked the adapter settings in Firewall and they are set to Home/Office -> Stealth Off -> Generic On. The only way this issue is resolved is by disabling the firewall altogether. It doesn't matter…