Comments
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Nesivos' recommendation worked! I think initially I must not have followed his direction to "not open any applications including Windows Explorer after restarting Windows and before running image backup again" After rereading his post this evening I tried again being even more careful to precisely follow the instructions…
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CCleaner didn't work for me. Thank you though for taking the time to try to help, unlike Bitdefender "Support." Here is more description of the problem for others who must be experiencing the same problem - if they are trying to use Windows 8.1 System Image Backup: "There was a failure in preparing the backup image of one…
