Amred

I must say that prior to this issue, customer service was good. I have been using Bitdefender for almost 5 years now and never had any problems so really didn't need customer support until now. I am equally disappointed and am not sure I will be renewing either. The issue never got resolved due to any recommendations or…

I got tired of waiting for a response and tired of the error message. I uninstalled Bitdefender Internet Security 2011 and re-installed the program. I no longer get the error. However, I now have another problem in that the antiphishing tool bar is not showing up in my browser - I am using Firefox. In Bitdefender it is…

Hello Dan, I am using Windows 7. I have automatic update enabled. I did click on update as you requested - did not receive any errors from the update. I rebooted. I now have the following versions. - pchook32.dll - version 14.0.13.41 - pchooklaunch32.exe - version 14.0.13.67 Still getting the error though. Regards, Amred

Hello, Please go to the location where you installed BitDefender and tell me the version of the two following files: - pchook32.dll - pchooklaunch32.exe To see the file version you can either select to show it as one of the headers in the Explorer window or right click on the file and go to Properties. As you haven't…