Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Hi @Office Ready, The license key is the unique ID that grants you access to a Bitdefender product. You should have got the key in a proof of purchase/ invoice via email from your partner or from Bitdefender directly. Regarding your initial post, I will check internally and come back to you with an answer. Thanks, Andra_B
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Hi @Wolfgang a.Landau Wenn Sie eine IP von der Fritzbox haben, können Sie dafür einen Ausschluss hinzufügen. Bei Network Attack Defense geht es um den Netzwerkschutz. Sie könnten versuchen, hier einen Ausschluss wie in dem Bild weiter unten zu setzen und danach die Änderung in der Richtlinie zu speichern. Zudem können Sie…
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Hello @october, Since this behavior is repeated over and over again, it would be the best to contact the Enterprise Support team. The colleagues will then request the necessary log files so that your case can be investigated in detail. You should also provide the following material: - a sample of the files detected by…
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Hello @vman087 In order for an Uninstall task to be carried out successfully, you should first ensure that the device is switched on and connected to the Internet. However, if the steps from the articles provided do not help, I strongly recommend that you create a support ticket so that the colleagues from the Enterprise…
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Hello @vman087 To be sure you have the right steps, to uninstall a PC via GravityZone using a task, you should follow the instructions in the following article: However, you can delete a task with status in Progress or Pending to start the uninstallation again. Here you have the article with the steps: Thanks, and please…
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Hello @Tranq The easiest way to temporarily disable Bitdefender, is to use the Power User module. You can follow the steps here: https://www.bitdefender.com/business/support/en/77209-87466-troubleshooting.html#UUID-06cb7c53-22b7-4f4f-c6a8-941a976c25e6 Let me know how it works out.
