Andra_B BD Staff

Hello @billasrikanth, Thank you for your post. After reviewing your message, we would need more clarifications on how the situation described is linked to one of our products? Please share more details on how we can assist you in scenarios related to GravityZone or any other product from our portfolio. Have a great…

Hello @ClaudiaGN, You can enable the Power User for troubleshooting purposes by following the steps in this article: Afterward, check the link below. This link leads to the appropriate steps to activate the module: Have a great day! Andra_B

Hallo @Alex Mueller, Danke für die Info und die Bilder. Wir bräuchten für eine eingehende Überprüfung ein paar Logs von den Geräten, sodass wir sehen, woran die Verdoppelung liegt. Am besten erstellen Sie deshalb ein Support Ticket und die Kollegen von der Enterprise Technical Support Abteilung werden Ihnen weiterhelfen.…

Hello @Sorin S, Thanks for your question. In this case, we would need some logs from the affected devices in order to analyze them and come back to you with a solution. Create a support ticket for this, as recommended by Gjoksi and my colleagues from the Enterprise Technical Support Department will help you further.…

Hallo @Alex Mueller, Konnten Sie auch die Schritte weiter oben ausführen? Wenn ja, mit welchem Ergebnis? Konnten Sie die doppelten PCs und Server, die schon seit Längerem nicht mehr online waren, auch aus dem Ordner „Gelöscht“ entfernen? Andra_B

Hallo @Alex Mueller, Endpunkte, auf denen Bitdefender Endpoint Security Tools ausgeführt wird, werden anhand des Computernamens, der Hardware-ID, der IP-Adresse und einer aus MAC-Adressen zusammengesetzten Liste identifiziert Die Hardware-ID eines Endpunkts basiert auf bestimmten Identifikatoren, die aus dem BIOS…

Hi, I am back. At this moment, there is no incident identified regarding the issue you reported @JYP1215 and @RTS_Francesco. Your issues must be investigated separately, these may be isolated situations with different causes. It is best to open cases through the contact details here:…

Hi @DarrenH, In this case, I suggest you open a support ticket and provide more details about what appears when trying to boot, so that my colleagues from the Technical Support Department can investigate further. Also, please provide screenshots and the displayed messages, that will help to better understand the situation.…

Hello @JYP1215, hello @RTS_Francesco, thank you for reporting the situation. I have informed the team to investigate. Andra_B

Hi @DarrenH, I am not sure if you meant the instructions in the following article: https://www.bitdefender.com/business/support/en/77209-87466-troubleshooting.html#UUID-f843127b-d1ea-b6fb-3de4-f37b736ad790. Here you can find the troubleshooting steps to clone a Windows system with the Sysprep when Endpoint Security is…

Hi @thaikiet1405, The reported issue should be resolved as of yesterday, I think it's the same as mentioned here: https://community.bitdefender.com/en/discussion/95670/policy-stuck-on-pending-and-never-applies#latest Can you please check and confirm? Thanks, Andra_B

Hi everyone, We have also the confirmation from the development team, the issue has been resolved. To ensure this does not happen in the future, we have increased our hardware resources to increase processing speed. We will continue to closely monitor the situation to ensure that there is no degradation in service quality.…

Hello everyone, Thank you for the notifications. I'll check internally and get back to you as soon as I have an update. Andra_B

Hallo @COMjoinIT, Erstmal, entschuldige ich mich für die späte Antwort. Wir haben am 31. März einen Artikel veröffentlicht, der über die Vulnerabilität zu der Anwendung "3CX Desktop App" berichtet und Empfehlungen angibt. Zudem wird Ihnen in dem Artikel eine Liste von Merkmalen, die auf die Kompromittierung hinwiesen, zur…

Hallo @TheGD Mir ist nicht klar, worum es sich bei der Meldung handelt. Können Sie bitte eine Bildschirmabbildung von der Meldung hinzufügen? Danke, Andra_B

Hi @DeanC-the-IT It is indeed good that you have contacted our Enterprise Support Department about this, as we require a support tool for such events so that we can gain insight, to figure out what could be causing you to receive this error message. Please let me know how it worked! Regards, Andra_B

Hi @vasm You can enable the required notifications and set visibility to only show up in Control Center or send them via email. You can even set an email address or more, so the emails will only be sent to those recipients. Therefor, here are the steps: Go into your GravityZone account and click on the notification icon in…

Hi @chrismarksmith Sorry for the late response. Indeed, the instruction provided by Scott are for the consumer product, but thank you @Scott. In order to reset the 2FA option, for this type of situation, you need to contact our Enterprise Technical Support Department. They will need a proof of purchase of the product and…

Hi @AFLemos First, I want to apologize for the delay. In order to configure catch-add addresses in Email Security, you should follow the steps below: Go into Connection Rules, enable View System Rules. Turn Off DHA rule. Go into Message Rules, create a new rule with the following content: Selected Conditions => Mailbox…

Hi @Mohavior The changes made by the Power user are not permanent, these should theoretically only be used for debugging. For example, if there are problems or someone wants to test a setting, an exclusion, etc., you can use the power user function. If the IT team needs to have different attitudes, one should set a…

Hi @Jrodch101 First, I would like to apologize for the delay. You can use the Security for Storage, it is designed to protect a Network-Attached Storage (NAS) devices and file-sharing systems compliant with Internet Content Adaptation Protocol (ICAP). Here you have an article about the configuration of the product: and…

Hello @Jrodch101 Ransomware Mitigation is currently available only on Windows, as you can see in the following article: NAS devices are not using Windows operating systems. Thanks, Andra_B

Hello @rwillis In order to use the email security feature, you need an add-on license key for GravityZone Security for Email. Should you have one, here is an article of the requirements you need to meet in order to prepare the configuration: Regards, Andra_B

Hi @Jrodch101 Here you have an article with the explanation of the exclusions: There you have the list of exclusion object type and their discretion. Command Line exclusions are only available for Windows operating systems. You can find additional information regarding exclusions also in this article: Regards, Andra_B

Hi @A.Tavares Since you have already updated all endpoints with the latest Microsoft updates and checked the recommendations in the MS blog post, I strongly advise contacting the Technical Enterprise Support department as they thoroughly review the situation and also ask for additional information that can be used in…

Hi @Jrodch101 You can use a CSV document to import the exclusions you had before with Webroot. You should therefore generate an export from our GravityZone on some exclusions, to see our format and then adapt the CSV accordingly. Here you have an article with instructions on how to generate the document: Let me know, how…

Hi @Office Ready So I've checked, and we do not have a document specific on this topic for now, but we do have Firewall for endpoint protection in GravityZone. Here are some useful articles that may be of interest regarding the features and the firewall: Info about Firewall activity: Info about Firewall event You can also…

Hi @lazarbeam Thank you for your feedback. I have forwarded your question to the relevant department. At the moment we don't have this information in the documentation, but my colleagues have been asked to update the article you mentioned with the information they need. In the meantime, please open a support ticket and my…

Hi @ceov Thank you for your question. In this case, it would be the best to open a ticket so that my colleagues from the Enterprise Technical Support Department can help you, and answer all your questions. Please keep me posted, how it went. Kind regards, Andra_B

Hi @Office Ready In this case, it would be the best to contact our Enterprise Technical Support Department, so that they can help you further with this situation regarding the license key. Here you have the contact information: Thanks, Andra_B