Firewall, sandbox not running

thaikiet1405 · April 2023

Hello All,,

I have a big problem installing bitdefender gravityzone business security enterprise.

1. Under the client, the firewall module cannot be started. I have tested in Windows 10 and Windows 11. They don't work.

2. Policy information is pendding state.

3. I want to explain more about Sandbox Analyzer when the status says inactive.

Thank you very much.

Gjoksi · April 2023

Hello.

Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Andra_B · April 2023

Hi @thaikiet1405,

The reported issue should be resolved as of yesterday, I think it's the same as mentioned here: https://community.bitdefender.com/en/discussion/95670/policy-stuck-on-pending-and-never-applies#latest

Can you please check and confirm?

Thanks,

Andra_B

Firewall, sandbox not running

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