Enterprise Security

Enterprise Security

Policy stuck on 'Pending' and never applies

edited April 2023 in Enterprise Security

Today I had a very strange issue. I use SyncroMSP to push BitDefender Endpoint Security to my customers. A user was having BSOD issues on a 1-year old PC so I decided to go nuclear and I wiped the internal SSD today and re-installed Windows fresh and clean.

I installed my customary SyncroMSP installer w/ BitDefender Endpoint Security, as is my custom.

The endpoint never got the policy. GravityZone showed the policy as Pending, but it never ever Applied.

I tried creating new Groups in GZ and in SyncroMSP, but still no joy.

I also disabled Windows Defender thinking that might help, but it did not.

I moved the endpoint to a group which had no AV, waited, and then moved it back to the group with AV, but still no joy.

I even connected the PC to my Verizon Wireless hotspot, but that did not allow the Policy to Apply either. Still stuck in Pending.

Interestingly, other PC’s here on the LAN _do_ receive Policy updates within a few minutes of a change, so it appears that our LAN & firewall are not getting in the way.

I rebooted, I re-installed, I uninstalled, I even wiped the Windows OS again and still each time the same result: the desired GZ policy showed as Pending.

Does anyone have any tips that might help me?

Welcome!

It looks like you're new here. Sign in or register to get started.

Comments

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.