Anisoara S. ✭

Hello /index.php?/profile/217432-michalm/&do=hovercard" data-mentionid="217432" href="<___base_url___>/index.php?/profile/217432-michalm/" rel="">@Michalm, Regarding the issue you have encountered, please contact Netgear support from the link below: https://www.netgear.com/support/contact.aspx Thank you!

Hello, In order to be able to further investigate the reported situation with the threat detected by Bitdefender, please send us an email at bitsy@bitdefender.com containing the following information: 1. A BDSYS log - https://www.bitdefender.com/consumer/support/answer/1922/ 2. A sample with the detected app…

Hello, In order to install Bitdefender on your second device, please follow the steps from the article below: https://www.bitdefender.com/consumer/support/answer/28558/ Thank you!

Hello, With Alert mode feature on, alerts are shown each time an app tries to connect to the internet. You can select Allow or Block. In order to turn off Alert Mode, please follow the steps below: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the FIREWALL pane, click Settings. 3. Select…

Hello /index.php?/profile/213786-george-gray/&do=hovercard" data-mentionid="213786" href="<___base_url___>/index.php?/profile/213786-george-gray/" rel="">@George Gray, The issue you reported has been fixed in the latest version. Please follow these steps: 1. Uninstall Bitdefender by using the tools from the links below:…

Hello /index.php?/profile/217436-mark-ritter/&do=hovercard" data-mentionid="217436" href="<___base_url___>/index.php?/profile/217436-mark-ritter/" rel="">@Mark Ritter, The password-protected items are not infected files. They are archives which require a password so that they can be opened and scanned for malware. If…

Hello, The Bitdefender Antispam protection should work with the aforementioned configuration. Keep in mind that Antispam protection is provided for all POP3/SMTP email clients. If you encounter problems with this features, please provide us with more details at bitsy@bitdefender.com Thank you!

Hello /index.php?/profile/215773-gandu/&do=hovercard" data-mentionid="215773" href="<___base_url___>/index.php?/profile/215773-gandu/" rel="">@gandu, In order to further troubleshoot the issue you encountered with Bitdefender Vulnerability scan, please send us the details above at bitsy@bitdefender.com. Thank you and have…

Hello /index.php?/profile/216230-piotr-filipowski/&do=hovercard" data-mentionid="216230" href="<___base_url___>/index.php?/profile/216230-piotr-filipowski/" id="ips_uid_7107_5" rel="">@Piotr Filipowski, Please send us an email at bms@bitdefender.com with the screenshot above and the following information: - From where did…

Hello /index.php?/profile/217119-siffebd/&do=hovercard" data-mentionid="217119" href="<___base_url___>/index.php?/profile/217119-siffebd/" rel="">@siffebd, Please send us the logs above, a detailed description of the situation you encountered and a support tool log at bitsy@bitdefender.com. How to generate a Support Tool…

Hello /index.php?/profile/194274-bleb-nevus/&do=hovercard" data-mentionid="194274" href="<___base_url___>/index.php?/profile/194274-bleb-nevus/" rel="">@Bleb Nevus, This behavior is normal since in the latest updates we have changed the priority of the Scans so that the device will be more usable during the scanning…

Hello /index.php?/profile/217083-dbenjamin/&do=hovercard" data-mentionid="217083" href="<___base_url___>/index.php?/profile/217083-dbenjamin/" id="ips_uid_4964_5" rel="">@DBenjamin, It is safe to use the provided link to generate the log. Thank you and have a great day!

Hello /index.php?/profile/205064-blauwvinger/&do=hovercard" data-mentionid="205064" href="<___base_url___>/index.php?/profile/205064-blauwvinger/" id="ips_uid_6494_6" rel="">@Blauwvinger, Indeed, to have Wallet/Password Manager on Microsoft Edge is worth taking into account in the future and we do value our customer’s…

Hello /index.php?/profile/204040-scottls59901/&do=hovercard" data-mentionid="204040" href="<___base_url___>/index.php?/profile/204040-scottls59901/" rel="">@scottls59901, The website www.redbox.com is not blocked by Bitdefender and Adblock is not a Bitdefender extension. If you encounter problems with Bitdefender…

Hello /index.php?/profile/217046-ralph-q/&do=hovercard" data-mentionid="217046" href="<___base_url___>/index.php?/profile/217046-ralph-q/" id="ips_uid_1075_8" rel="">@Ralph Q, The Bitdefender File Shredder helps you permanently delete data by physically removing it from your hard disk. You can shred files and folders. In…

Hello /index.php?/profile/138359-edfaught/&do=hovercard" data-mentionid="138359" href="<___base_url___>/index.php?/profile/138359-edfaught/" rel="">@edfaught, Please reboot your device and if the issue still persists, follow the steps from our article again. Let us know how everything goes. Have a great day ahead!

Hello /index.php?/profile/217049-gregwa/&do=hovercard" data-mentionid="217049" href="<___base_url___>/index.php?/profile/217049-gregwa/" rel="">@GregWA, In order for us to further investigate the reported situation, please provide us with more details and one or more screenshots displaying the situation you encountered at…

Hello /index.php?/profile/217038-jmoreno/&do=hovercard" data-mentionid="217038" href="<___base_url___>/index.php?/profile/217038-jmoreno/" rel="">@Jmoreno, Thank you for the offer, I forwarded your message to my colleagues and they will analyze your request. If your offer is being taken into consideration, you will be…

Hello /index.php?/profile/217010-relaxer/&do=hovercard" data-mentionid="217010" href="<___base_url___>/index.php?/profile/217010-relaxer/" rel="">@Relaxer, Thank you for taking the time to share your opinions with us. I truly regret to hear of your unsatisfactory experience with Bitdefender and hope you will accept my…

Hello /index.php?/profile/209844-brian-e/&do=hovercard" data-mentionid="209844" href="<___base_url___>/index.php?/profile/209844-brian-e/" rel="">@Brian E, In order to further investigate this issue with random BSOD's, please send us a Full Memory dump a bitsy@bitdefender.com with a detailed description of the situation.…

Hello /index.php?/profile/209844-brian-e/&do=hovercard" data-mentionid="209844" href="<___base_url___>/index.php?/profile/209844-brian-e/" id="ips_uid_3976_6" rel="">@Brian E, Please provide us with a ticket ID and my colleagues will take over. In the meantime, please follow the steps below: 1. Bring up the Bitdefender…

Hello /index.php?/profile/217040-sparkyt/&do=hovercard" data-mentionid="217040" href="<___base_url___>/index.php?/profile/217040-sparkyt/" id="ips_uid_2926_5" rel="">@SparkyT, Please let us know if you are referring to Bitdefender Firewall or Online Threat Prevention rules/exceptions. Have a nice day!

Hello /index.php?/profile/138359-edfaught/&do=hovercard" data-mentionid="138359" href="<___base_url___>/index.php?/profile/138359-edfaught/" rel="">@edfaught, In order to address the encountered situation with Windows Security Center reporting that Bitdefender Firewall is turned OFF, please follow the steps from the…

Hello /index.php?/profile/217044-archdregs/&do=hovercard" data-mentionid="217044" href="<___base_url___>/index.php?/profile/217044-archdregs/" id="ips_uid_3115_7" rel="">@Archdregs, We suspect that the situation you have encountered might be caused by some intrusive applications / toolbars that are installed as a package…

Hello /index.php?/profile/217019-marton/&do=hovercard" data-mentionid="217019" href="<___base_url___>/index.php?/profile/217019-marton/" rel="">@Marton, In order for us to further investigate the reported situation, please provide us with the screenshot from above and a Bitdefender support tool at bitsy@bitdefender.com.…