Anisoara S. ✭

On 11/23/2019 at 2:47 AM, Fugazi70 said: There was a new windows update. After that the message went away. Hello, I am glad to hear that the situation is solved.

Hello /index.php?/profile/217877-fugazi70/&do=hovercard" data-mentionid="217877" href="<___base_url___>/index.php?/profile/217877-fugazi70/" id="ips_uid_247_5" rel="">@Fugazi70, In order to further investigate this situation, please send us an email at bitsy@bitdefender.com containing the information and the…

Hello /index.php?/profile/217859-mikeh/&do=hovercard" data-mentionid="217859" href="<___base_url___>/index.php?/profile/217859-mikeh/" rel="">@MikeH, In order to check if the application Bitdefender Mobile Security for Android is working accordingly, you can use Zoner AntiVirus Test from Google Play Store or you can use…

Hello /index.php?/profile/217859-mikeh/&do=hovercard" data-mentionid="217859" href="<___base_url___>/index.php?/profile/217859-mikeh/" rel="">@MikeH, It is not possible to clear the latest activity from your Bitdefender Central account.

Hello, What you experience is normal. After performing multiple System scans with Bitdefender, it will scan only the new and modified files. The contextual scan won't scan only the new and modified files because it has also some other options activated.

Hello, Please write us at bitsy@bitdefender.com to further investigate.

Hello, In this case, please send us an email at bitsy@bitdefender.com with a detailed description of the situation and the screenshot from this thread. Please include also a Bdprofiler in the email - https://www.bitdefender.com/consumer/support/answer/1863/ Thank you!

Hello, Please tell us if you can perform a manual update for Bitdefender Antivirus for Mac by pressing the following combination: Command key + U. Thank you!

Hello, Please follow the steps below: 1. Open the phone settings - Select Security - Choose Device Administrators - Enable Bitdefender - Check if the situation persists 2. Open the phone settings - Select Security - Choose Apps with usage access - Enable Bitdefender - Check if the situation persists 3. Open the phone…

Hello, Do you use proxy in your Windows? If yes, please follow the steps from the article below to turn off the proxy usage: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-disable-proxy-on-windows-10/02cf6980-2b5c-4ac9-aa25-4a61f26375e9 Let us know how everything went.

Hello, Please send us an email at bitsy@bitdefender.com with the information written in this thread. Thank you!

Hello, Please send us an email at bitsy@bitdefender.com with the details above and the following information: - how is this situation happening more precisely (maybe with a video showing this) - the version of Opera - what start page do you have. Speed dial? - what extensions do you have. Thank you!

Hello, Bitdefender is compatible with Catalina. if you encounter problems, please send us an email at bitsy@bitdefender.com with the following information: 1. Provide us with a screenshot of the error message you receive or the situation you encountered. - How to take a screenshot: https://support.apple.com/en-us/HT201361…

Hello /index.php?/profile/212827-chika/&do=hovercard" data-mentionid="212827" href="<___base_url___>/index.php?/profile/212827-chika/" id="ips_uid_6042_5" rel="">@Chika, Please write to us at bitsy@bitdefender.com with the description above and we will further assist you. Thank you and have a nice day!

Hello, Please send us an email at bitsy@bitdefender.com with the description above. Thank you!

Hello /index.php?/profile/217628-mike-wilkinson/&do=hovercard" data-mentionid="217628" href="<___base_url___>/index.php?/profile/217628-mike-wilkinson/" rel="">@Mike Wilkinson, Please send us an email at bitsy@bitdefender.com with the following information: 1. A BDSYS log from your device…

Hello, The link for Bitdefender Forum can be found in the link below, in the Contact Bitdefender support pane: https://www.bitdefender.com/consumer/support/

Hello /index.php?/profile/217488-jikiscott/&do=hovercard" data-mentionid="217488" href="<___base_url___>/index.php?/profile/217488-jikiscott/" rel="">@JikiScott, Please send us an email with the description above and a support tool log at bitsy@bitdefender.com. How to generate a support tool…

Hello, Bitdefender Safe Pay is not designed to be used for normal browsing. It is a protected browser designed to keep your online banking, e-shopping and any other type of online transaction private and secure. More information about how to use Safe Pay, can be found in the link below:…

Hello /index.php?/profile/217485-manny/&do=hovercard" data-mentionid="217485" href="<___base_url___>/index.php?/profile/217485-manny/" id="ips_uid_1289_7" rel="">@Manny, In order to further troubleshoot the issue you encountered, please send us an email at bitsy@bitdefender.com. Thank you and have a nice day!

Hello /index.php?/profile/213737-luis-pina-iii/&do=hovercard" data-mentionid="213737" href="<___base_url___>/index.php?/profile/213737-luis-pina-iii/" id="ips_uid_9834_3" rel="">@Luis Pina III, If you want to remove Bitdefender from one device and install it to another, please follow the steps below: 1. Uninstall…

Hello, Please send the file and a screenshot with the detection through our submit URL below: https://www.bitdefender.com/submit/ Thank you!

Hello, If you selected Block when an app tries to connect to the internet, this will create a rule and it won't ask you again if this situation reoccurs. The rule will be created for that specific situation. If there will be a different situation involving the same application, you will be asked again to Allow or Block the…

Hello, You can use our friendly article below: https://www.bitdefender.com/consumer/support/answer/28916/ Thank you!

Hello /index.php?/profile/217446-rawul/&do=hovercard" data-mentionid="217446" href="<___base_url___>/index.php?/profile/217446-rawul/" rel="">@Rawul, We really appreciate you taking the time to share your thoughts with us and would like to assure you that we are working around the clock to improve our products. Indeed, a…

Hello, You have the latest Bitdefender version on your Mac device. Updates should be performed automatically. Thank you!

Hello, You can try and remove the mentioned archive. Otherwise, you can try the tool attached to this response , in order to remove the remains of McAfee from your device: 1. Download, unzip and run as administrator the attached file ( wsc.exe) 2. You will see there in the window that will appear multiple…

Hello /index.php?/profile/217432-michalm/&do=hovercard" data-mentionid="217432" href="<___base_url___>/index.php?/profile/217432-michalm/" rel="">@Michalm, Regarding the issue you have encountered, please contact Netgear support from the link below: https://www.netgear.com/support/contact.aspx Thank you!

Hello, In order to be able to further investigate the reported situation with the threat detected by Bitdefender, please send us an email at bitsy@bitdefender.com containing the following information: 1. A BDSYS log - https://www.bitdefender.com/consumer/support/answer/1922/ 2. A sample with the detected app…

Hello, In order to install Bitdefender on your second device, please follow the steps from the article below: https://www.bitdefender.com/consumer/support/answer/28558/ Thank you!