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MISSING BITDEFENDER FILE VAULT
Hello bit defender, on the 29-9-2017, I purchased one of your products( bit defender install & setup multiplatform 1 intervention). This version came with a file vault which I used regularly to access my hidden files.
Because I had problem with updating the old version through your website, I went ahead to place a new order for bit defender antivirus plus 2020.
My problem now is I cannot access my files in the file vault of bit defender 2018 version. Please what can I do?
Comments
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5 hours ago, Chika said:
Hello bit defender, on the 29-9-2017, I purchased one of your products( bit defender install & setup multiplatform 1 intervention). This version came with a file vault which I used regularly to access my hidden files.
Because I had problem with updating the old version through your website, I went ahead to place a new order for bit defender antivirus plus 2020.
My problem now is I cannot access my files in the file vault of bit defender 2018 version. Please what can I do?
Hello Chika,
What happens when you try to use the Vault? Do you receive an error? Please send us a screenshot.0 -
Yes, there is an error. Attached to this message is screenshot. Thanks.
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Hello Chika,
Antivirus Plus does not have a Vault and for this reason you cannot use the Vault. In order to have the Vault you need to upgrade to Internet Security or Total Security.0 -
How do I confront this problem now? I have already purchased bit defender antivirus 2020. Please advice me as appropriate.0 -
Hello there, I am still waiting for your response please.0 -
Please write to us at bitsy@bitdefender.com with the description above and we will further assist you.
Thank you and have a nice day!0
