Art Vandelay

So what now? Does anybody know the process for requesting a refund? I have put in several emails to Customer Service, some of which came back via an automated reply saying that my emails were flagged as spam in BitDefender's inbox. Great. I tried calling, to no avail and much time wasted. I don't think there IS an official…

As far as I can see, the trial version is the same as the full version so that shouldn't be an issue. There are some companies that offer free versions with less functionality but I don't think BD does. I didn't really notice much of a slowdown after the initial install and deep scans. Most of the problems that I had was…

I was with the same company for my virus protection for several years. Unfortunately, their 2009 version of their product was so buggy that it was not really operational. Add to that the outsourced technical support and it was ridiculous. I've been evaluating a couple of replacements, one of which was BitDefender. While…

I have a a BitDefender critical error for a couple weeks now and recieved only ONE automated email reply (versus about 5 error reports submitted plus 3 emails to customer service and 2 phone calls). The automated email said I would be contacted within 48 hours. Last time I checked 48 hours meant....well...48 hours, not 240…

Now I'm getting: BitDefender has encountered a critical error. I've submitted two error reports, one before and after reboot since the problem was persisting. Any suggestions?

Thanks, I hope you enjoy the holidays and have a merry christmas as well. I'm encountering new problems now after a clean (I hope) reformat and re-install of windows. I have not yet connected my computer to the internet. I JUST installed my copy of BitDefender and my computer went from having about a 30 second restart…

Thanks again for your all help. When I press F8 during startup it takes me to Boot Menu. I can boot from either a windows cd or a multi-boot cd i downloaded, so I can load bartPE or acronis loader etc. However, I am unable to locate the option to deselect 'Auto reboot on system failure' as you suggested. I am definitely…

Hello, That message means that the system rebooted while Windows was loading. In your case, I think this is caused by a BSOD (Blue Screen of Death). Windows XP, by default, reboots automatically when such an event occurs. Please try this: when your computer is starting up (immediately after you start it), press F8 multiple…

Dear sir, Please post new requests in their own topic. Please search the forums for AVIS and provide us with an AVIS system log. A GMER log would also help. Thank you. Thank you for your help, though by now my computer is failing to start Windows successfully. I am riddled with the "We apologize for the inconvenience but…

That is because Safe Mode loads only the most important services needed for your operating system to function hence, Bitdefender (or any other antivirus program for that sake) does not work in Safe Mode if it depends on a service. What the Trojan goes, have you tried disabling System Restore? Trojans and other malware like…