CGW

Hi Chris I have received the PM. I've sent your request to our lab. I'll keep you up to date. Have a nice day. Any news?!? This is taking a long time...

Dear Christian, Thank you for your reply. I have uploaded the BDSYSLOG.ZIP file as requested and look forward to your solution to this frustrating problem as soon as possible. Regards, Chris

Just in case it might be useful to others to track my progress with this headache of a problem... I just followed instructions to 1) remove further traces of a malware detection program and 2) stop Windows Defender from working... Alas, no improvement yet and hence my response as pasted below... I wonder if I'll still have…

Can anyone help me please? Or should I just give up...?

CHRISTIAN - why are you not following up on the fact that your proposed solution did not work despite me PM'ing you (twice) and posting the lack of resolution here on the board? Please help! My laptop remains out of action whilst it has no security installed (as advised by you). I am awaiting your solution.

Hello Christian - Your last suggestion did not work. Can you please respond to my last PM? My laptop remains out of action whilst Bitdefender IS 2013 can not be installed. Chris

Hello all - just to keep you informed of progress in case this all works out ok so that you can try the same if you run into the same problems as me... --- At the last step, it was found that I had several security applications installed and so it was suggested I uninstall them, run the BD uninstall tool then attempt…

Dear Christian, PM sent with my autoruns file location, as requested. I look forward to your response. Kind regards, CGW

Screenshot taken with my phone because I can't use the printscreen function when it's frozen... It's at this exact point every time that the system freezes...