Comments
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Oh, and Alex, I guess what Viscon and I are getting at is that some guidance posted alongside these problems can help us to troubleshoot the situation ourselves. For instance, Sunday night at 7:30 when I noticed the problem and was actually trying to get some work done I had no easy access to quick support. Some guidance…
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For those wondering what the e-mail instructions were, it was to follow the instructions here:- http://kb.bitdefender.com/KB389-en--Asking...assistance.html Which involve downloading two small apps, and running them to get information about the OS, setup and version of BD software. I'd already found this independantly (you…
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Hi Alex, I see a few other posts similar to this one, and each time you seem to respond with a "We've sent you instructions on what to do" but no suggestions for a resolution have been posted on the forum. I've just hit this problem myself, it just started up a short time ago, BD has been fine for some time, it just…
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Thanks Andrei, Unfortunately I was unable to find the executable file. The closest we found was a folder in the windows directory called "prefetch" which contained a bunch of files with a .pf extension. One of those filenames contained "orz.exe" within the string. I obliterated the entire directory, didn't think to save a…
