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Thank you for your understanding.
Comments
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Yakiko, it's a good thing you couldn't uninstall because you would have lost all your bookmarks. I have years' worth of bookmarks and I sure don't won't to lose mine. The fix you did worked for most people, it worked for me for a day then when I started up my computer this morning I was back to square one. I'm lost without…
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Okay, I updated, set to ignore and scanned FF. The dll file was not detected as a virus. But, I still can't open FF. I could yesterday after downloading the deleted file. I sure hope I don't have to do that everytime I turn off the computer. Seems to me someone else on the Mozilla forum had that problem, don't know how/if…
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My last full system scan was last night and it didn't say anything other than show a red exclamation mark and that the "threats found during scan are still active" but the scan log doesn't show any threats. It should show threats from FF anyway as I have put in an exclusion until this issue is resolved for me. Here is the…
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The problem has not been fixed for me yet. After updating and downloading Firefox again, everything worked fine yesterday. When I turned on my computer today, I'm back to square one, Firefox won't start. Second, before being referred to this forum I had sent an emai to technical support. They did not answer my question…
