Comments
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I came here out of frustration with support. The escalation has begun with asking me for all of the information that was in the chat - including screenshot. Seriously, I was hoping to be able to ditch Norton for our small business, but that seems unlikely at this point.
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I'm a new user - we got new PCs and I decided to try to get away from Norton. The installation process hasn't been smooth, and candidly, the support has been disappointing. The Bot was useless and when I got a human he "escalated". Unfortunately, he escalated to himself and his first email to me was asking me to repeat…
