DBenjamin

Thanks, I'll download the tool and try doing that during the day tomorrow, not had a chance to yet.

Hi, I didn't get an answer to my question about that link that was posted, it states that you use that download when Bitdefender isn't installed whilst I do have it installed. So can I use that support tool dl or is there something I can use within the AV since it's already installed? Just wanted to make sure it wouldn't…

The link I've been given gives instructions for when Bitdefender isn't installed, I have it installed... does that make a difference? Is there a different approach for when it is or will this do the same thing?

Thanks, I will try and sort that out today then, do you have any idea why the scan might be doing this? I just ran another to check that it didn't happen a second time but again it finished scanning at about 69% before telling me the scan was complete and everything was fine. 2.30 minute Quick Scan that went through about…

I'm more bothered about the fact that the scans are finishing early, my last Quick Scan went through the numbers showed it was scanning but when the scan percentage reached about 69-71% it finished, this was the first and only scan that I've ran since getting the computer back. If the time it's taken sounds about right for…