DPH ✭

UPDATE (SITUATION REMEDIED): BitDefender Support logged into my PC today, added a few things to the Exceptions list, gathered some log files and said they'd look at them and get back to me. After they logged out, I looked in the Bitdefender Quarantined Items and saw the following: "C:\Windows\System32\Tasks\Open URL by…

The plot thickens: I’d just remembered that BitDefender had recently started interfering with program updates to my RoboForm password manager. I had to disable ATD to update RoboForm. I’d added Exceptions then but it didn’t help. RoboForm offers to automatically fill in my Quicken data file password when I open Quicken.…

UPDATE: I contacted BitDefender support and provided the log files they requested. Their suggestions: Add Quicken to Exceptions (which I had already done and had let them know initially) Clean my Registry Defragment my hard drive Not a very fruitful exchange.

Scott, it normally takes less than 10 seconds for Quicken to load (I also have an SSD). When ATD is enabled, it takes several minutes and the rest of the system is unresponsive until Quicken has fully loaded.

Thanks Alexandru_BD. I'll do that.

Well, I celebrated a bit too soon. Quicken is back to opening s-l-o-w-l-y if "Advanced Threat Defense" is enabled. Bitdefender had an update that required a reboot "to fix some issues" but that didn't make any difference.

Thanks, Scott! I added "qw.exe" to the exceptions and rebooted. Didn't make a difference. I added these other EXE files in the Quicken folder, rebooted, no difference: Qw.exe dpinfo.exe quickenpatch.exe qwsubprocess.exe qwul.exe At one point, BitDefender started showing issues connecting, loading modules, etc.…