Dennis Fisher

Alex, I appreciate your advice, unfortunately my Bit Box cannot be revived, and the support team will convert my current subscription to Bitdefender Premium Security subscription. Thank you for your help. ~d

Thanks for the info, with the issue still at hand I started shopping around and I'm leaning on getting a new router, Netgear nighthawk R8000. I like the Bitdefender Box hardware firewall method and would prefer to continue with a similar setup. It's too bad things went south with the box.

Thanks for the reply, to answer your question, yes. I followed the instructions up to the point where I am instructed to "…and connect to the Wi-Fi network named Bitdefender BOX." There is no available network with the name "Bitdefender BOX" being broadcasted. I also tried the following "Hard Rest" to no avail. "1. With…

Same exact problem, power outage, and yes the box is on a surge protector, Bitbox runs but not accessible it's white circle spins but not broadcasting the SSID. I tried support, got the "how to reset" instructions, but when I reply that the SSID is still not broadcasting...nothing. Three days later this: Our records…