GDSmith

This was never satisfactorily resolved, I just gave up on waiting days at a time for a response from support to a single email, which when they finally arrived only reiterated that my files had been deleted (which I already knew), and sometimes seemed to relate to someone else's problems (though nice to know that I'm not…

Still not resolved, and support have gone pretty quiet. They did ask me to send a screenshot of the problem, but unless anyone can tell me how to illustrate via a screenshot that my files are no longer where they were, I can't do this. I'd really appreciate some form of update on how my ticket is proceeding. And I'd like…

Apparently it is being looked into now, but I don't understand why it is taking so long for someone from Bitdefender to either confirm or deny that the Safebox feature has erased my files - the exact opposite of what a backup solution should do! I understand that if I need to use third-party tools to try and recover my…