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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
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Comments
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This was never satisfactorily resolved, I just gave up on waiting days at a time for a response from support to a single email, which when they finally arrived only reiterated that my files had been deleted (which I already knew), and sometimes seemed to relate to someone else's problems (though nice to know that I'm not…
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Still not resolved, and support have gone pretty quiet. They did ask me to send a screenshot of the problem, but unless anyone can tell me how to illustrate via a screenshot that my files are no longer where they were, I can't do this. I'd really appreciate some form of update on how my ticket is proceeding. And I'd like…
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Apparently it is being looked into now, but I don't understand why it is taking so long for someone from Bitdefender to either confirm or deny that the Safebox feature has erased my files - the exact opposite of what a backup solution should do! I understand that if I need to use third-party tools to try and recover my…
