GaryGK

/applications/core/interface/file/attachment.php?id=12071" data-fileid="12071" rel="">obk5448.log Hello, in order to generate log files for Safepay please do the following steps: 1. Download my attachment (obk.logger.xml) and place it on your desktop 2. Reboot into safemode (press F8 at bootime and select Safemode (Start…

Hello, in order to generate log files for Safepay please do the following steps: 1. Download my attachment (obk.logger.xml) and place it on your desktop 2. Reboot into safemode (press F8 at bootime and select Safemode (Start tapping the F8 key as soon as your manufacturer’s logo appear. If you begin tapping the F8 key too…

Christian, the version info you requested is as follows: build 17.15.0.682 2013 virus signatures 9698697 engine version 7.49566

Thanks, much appreciated columbo

Gary, you're in good hands with Cristian, he is one of the best. As far as version info., that can be found here: http://forum.bitdefender.com/index.php?showtopic=35499

Before I launch Safepay, the two process you mentioned are not shown in task manager. When I click on the Safepay icon, it will launch for only a second or two then the screen disappears. I load up task master again and the two processes are now shown in task managaer. I am not running the Yahoo toolbar, in fact, I do not…

We have to determine what happens first: so you launch Safepay, and after some time Safepay dissapears. This can be either: A. Safepay stops working (either crashes, closes, or does not start); can you determine what happens? You can launch Task Manager before launching Safepay and check if there are processes obk.exe and…

I tried the repair, edited the registry to remove any reference to Zonealarm, rebooted the system and still safepay does not work. I am running Google Chrome and have the extention for bitdefender enabled, any other suggestions? Thanks, Gary

Hi Gary, and welcome I know this may sound a little simplistic, but sometimes running a Repair can help. Otherwise, we would have to consider if you had a previous AV solution and if was totally uninstalled, as Bitdefender can be a little temperamental concerning any leftover files. Keep us posted, Scott

Hi Gary, and welcome I know this may sound a little simplistic, but sometimes running a Repair can help. Otherwise, we would have to consider if you had a previous AV solution and if was totally uninstalled, as Bitdefender can be a little temperamental concerning any leftover files. Keep us posted, Scott