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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Same issue for me. Cannot get past this annoying "cleaning." Four hours and nothing. Cannot restart or get past this annoying message which is obviously stuck. If I can ever get my pc running agin, I will remove Bitdefender and ask for a refund. Ridiculous!