HBD

OK, we'll assume it was just an oddity then. Thanks very much for all your help Vlad.

Hi Vlad, Here is some good news: Both OptiPlex's had basically been sitting idle since we originally wrote about the FP's. They had been getting automatic updates from BD, but that's about it. (We would also occasionally run BD update manually.) After each update we would rerun the scan and the two Trojans would again be…

Thanks very much Lutz. BTW the reason we were doing all this is because of some FPs we were trying to debug (see the Malware thread). It's always disconcerting to find bugs in the tools you are using to debug other bugs :-) Best, HBD

Hi Vlad, Thanks again for your help on this. I'm wondering if we're doing something wrong, because we just updated BD (AV 2008) on both OptiPlex systems, then clicked "update" again just to be sure there were no further updates. Then we right clicked the i386 folder on both machines to start a contextual scan and both…

Hi Lutz, You're right--we had only been looking for contextual in the subject lines. Thanks, HBD

From the moment the detection is removed, to the moment this remove actually becomes an update for BD products there is a little time. But sometime tomorrow everything should be sorted. Cris. Hi Vlad and Cris, It's been about a day, but FYI both files are still being tagged as Trojans. Thanks, HBD

Well you do a very good job Cris. We have about 50 copies of BitDefender, so we know a fair amount about it. We have been able to find bypasses/workarounds for most of its quirks, but this FP issue stopped us because we can't deliver those machines in that state and we don't want to delete/quarantine files that are normal.…

Thanks Cris--you work pretty long hours :-) Do you know if Vlad was able to download that second file?

OK here's a YouSendIt link to the same file: http://download.yousendit.com/10D7314A27842311 PS Might we suggest that BitDefender raise the 2MB file size limit on these forums? This "outside service file upload" procedure seems needlessly complicated. We are hopefully just trying to get a BD false positive detection…

Hi Vlad, We haven't heard back from support, so here's a link to the 2nd possible false positive archive: http://www.megaupload.com/?d=58NWJOTT Thanks

Thanks very much Vlad. I had sent the second file to support@bitdefender.com with a link to this forum post per Cris's instructions before I saw your message. Would you still like me to upload it somewhere else? Thank you all very much for your help on this issue.

Hi Cris, Turns out that one of the two suspect zip files is slightly over 2M which is why it wasn't working. So here's the smaller one. Is there another mechanism we can use to get the larger file to you? Thanks HBD

Thanks very much Cris. We've put the files into 2 separate zips (to stay below the 2M upload limit) but the "Uploading File..." dialog never seems to complete. Is there a special browser setting we need?

OK thanks very much Cris. I recall we used to have logging problems with BD AV 10 (mostly involving limited user accounts); then they went away. We tried searching for "contextual" before we posted but didn't get any hits :-)