Incredible

Still not resolved. It continues to be intermittent. Using the Box App I have set a few Wireless and Hardwired PCs with Manual IP Address Assignment. Manual IP Address Assignment and Blocking Internet features come and go with no rhyme or reason.

This is still an issue. Has anyone had this problem and resolved it? How?

On 1/22/2018 at 4:49 AM, Michael Bitdefender BOX said: Hi, could you please provide me with the email address you used for the BOX setup through a direct message so that I can take a look at the account? Wondering if you were able to figure anything out.

New Information. It still isnt working properly. It doesnt matter if I have my Secure Gateway or Linksys router as my edgerouter, BIT BOX still stops being able to block connections after a period of time. Rebooting all equipment, cable modem, router, switch will let the BIT BOX block access as designed, but at some point,…

As a test I replaced my Ubiquity SecureGateway with a crappy Linksys Wifirouter. I now seem to be able to reliably block and allow internet via the BOX app. My download speeds are now cut in half but the BOX app works properly. What would the SecureGateway be doing that would interfere?…

13 hours ago, RichC said: Hi Incredible - I don't think you can install the firmware that Michael mentioned because I believe the firmware he is referencing is for Bitdefender Box 2 (its the version I see on my Box 2). Yup, that makes sense. Thank you for the insight Rich. More info for this thread I want to mention the…

Firmware on my BOX currently is 1.3.64.940, and the available is 1.3.64.940. Application version is 1.3.53.287. 2.1 is quite a jump, how do I install that update?

Hello, Here are a few of the tickets I have opened in the past. Not sure if any of these encompass the current issue I am having. There are most likely additional support numbers I have deleted. Once you determine the account you may have viability to them. 2016123101270003 2016123004110002 2016122719020001 Also, a brief…